"It handles ticketing pretty well, and it's not something I have many critiques for."
"The most valuable feature is the management of projects from start to finish."
"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"It's a pretty simple web interface. The rules engine was really easy to set up, and it ingests emails very well."
"The platform is easy to use."
"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"The product has been pretty stable so far."
"It's a nice ticketing system."
"I am impressed with the product's integration with other applications."
"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."
"The speed could be better, and the reporting could be a lot better."
"It needs to be easier to share tickets between users who need to work together."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"ConnectWise PSA’s graphical interface is a little old."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
"The product is counter-intuitive for me."
ConnectWise PSA is ranked 1st in Business Management Software with 19 reviews while Datto Autotask Professional Services Automation is ranked 2nd in Business Management Software with 1 review. ConnectWise PSA is rated 8.2, while Datto Autotask Professional Services Automation is rated 0.0. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Datto Autotask Professional Services Automation writes "A rock solid and scalable product for ticketing ". ConnectWise PSA is most compared with ServiceNow, JIRA Service Management, Kaseya BMS, ManageEngine ServiceDesk Plus and Zendesk, whereas Datto Autotask Professional Services Automation is most compared with .
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