We compared Huntress and CrowdStrike Falcon Complete based on our users reviews.
Our conclusion is that Huntress and CrowdStrike Falcon Complete have distinct strengths and weaknesses. Huntress is highly regarded for its expertise in identifying threats and its constant monitoring capabilities, supported by advanced AI. However, it falls short in terms of detailed reporting and compatibility with other antivirus solutions. On the other hand, CrowdStrike Falcon Complete provides a lightweight agent, vulnerability assessment, and robust threat intelligence. It also offers a comprehensive response to threats and user-friendly dashboards. Nevertheless, it lacks features such as application control and user risk scoring, and some users find the pricing to be high.
In summary, Huntress excels in proactive defense and threat hunting, while CrowdStrike Falcon Complete offers a comprehensive response to threats and strong threat intelligence.
We primarily focused on the topics below:
Ease of Deployment and Service and Support: The setup process for Huntress is simple and uncomplicated, with fast installation and minimal resource demands. Similarly, CrowdStrike Falcon Complete also offers a straightforward setup, although it may be more challenging for extensive networks lacking an automated ruling platform. Deployment times for CrowdStrike can vary from one day to one month, whereas Huntress only necessitates one person for deployment. Huntress' customer service is highly regarded for its quick and effective help, earning a flawless rating. On the other hand, CrowdStrike Falcon Complete's customer service receives varied feedback. Some customers appreciate its excellent support, while others express dissatisfaction with its slow response time and areas that require enhancement.
The summary above is based on 43 interviews we conducted with Huntress and CrowdStrike Falcon Complete users. To access the interviews' full transcripts, download our report.
"Binary Defense has a human service department that provides live monitoring for our systems."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"It is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports."
"The detection and investigation capabilities are my favorite parts of the solution. It has good threat intelligence and threat-hunting features."
"The solution is quite flexible."
"The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."
"The stability is great for CrowdStrike Falcon Complete."
"CrowdStrike Falcon Complete has stable security."
"What I found most valuable in CrowdStrike Falcon Complete is that it has a lot of monitoring dashboards and use cases, and I saw that it's a very good product, but my company has only tested it, so it's not been used for real use cases. My company hasn't tested the complete license for CrowdStrike Falcon Complete, so the team hasn't checked the open fiber rooms for zero-day attacks, IOAs and IOCs, or any indicators of fraudulent activities. I was also amazed at the solution and its licensing. My company did a competitive analysis of many EDR solutions, but it went with CrowdStrike Falcon Complete. It's one of the top-rated solutions on CyberRatings as well."
"The prevention capabilities hold the utmost value."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"I have found it valuable that this solution is always there and always armed."
"Scalability-wise, I rate the solution a ten out of ten...I rate the technical support a ten out of ten."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The current reporting system could benefit from improvement."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"I would like to get more reports from Binary Defense about what they're blocking."
"I would like to see more frequent check-ins with our security status."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"CrowdStrike Falcon Complete is not providing application control. This is a very useful feature in any endpoint security because if you want to block any malicious activity of any particular application, you can not block it in this solution. However, you are able to block hashes, but not executable files or processes. Additionally, this solution does not provide a user risk score. These are two areas that CrowdStrike Falcon Complete can improve on in the future."
"There have been some issues with Falcon Complete's performance."
"Pricing is definitely a problem. It could be cheaper for licensing."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"Its price and integration into a pre-existing process could be better."
"The only aspect where we've offered feedback for potential enhancement is essentially the user experience."
"The downside that we see with CrowdStrike is that it is not part of a broader ecosystem. It is an endpoint product. They don't sell firewalls or a broader cybersecurity ecosystem. Some of the behavioral detections could be more robust. It does a good job of stopping common tools and techniques, but when it comes to using Windows utilities, such as PowerShell, etc, it doesn't stop them. These are some of the things where we have been able to get past it. An argument there can be that these are administrative tools, not malware, so maybe it is not its job to stop it, but we see some of the competitive products doing a very good job of detecting behaviors as opposed to malware."
"CrowdStrike Falcon Complete MDR offers an optional module that might not be cost-effective for all organizations."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"In the next release, I'd like to see more intuitive dashboards."
"The solution's UI is an area with certain shortcomings that need improvement."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"I'd like Huntress to implement a component that can analyze network traffic for specific sites."
"The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications."
"Some of Huntress' reporting could be improved."
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews while Huntress is ranked 3rd in Managed Detection and Response (MDR) with 12 reviews. CrowdStrike Falcon Complete is rated 8.6, while Huntress is rated 9.4. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and SentinelOne Vigilance, whereas Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, Arctic Wolf Managed Detection and Response, Bitdefender MDR and Datto Endpoint Detection and Response (EDR). See our CrowdStrike Falcon Complete vs. Huntress report.
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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.