We performed a comparison between Device42 and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great."
"The reporting part is valuable. You have classic reports, and you can also do advanced reporting. They also have the DOQL feature for queries. You can write SQL queries to get your data and create custom reports."
"Previously, our company had a lot of issues keeping track of all the data centers and the inventory, as well as the purchase orders. All of these were managed by other tools. The good thing about Device42 is that it can be used for all this together. We don't need to spend time checking many other tools and files."
"The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time."
"The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."
"They've also just created some new interactive dashboards. CEOs can see and interact with the data rather than scrolling through endless Excel worksheets to find what they need."
"The solution has some very good relational capabilities that show us how certain devices relate to each other and how some of our environment actually works together."
"The Insights+ component is useful for us because it does business application mapping and helps us visualize it. It saves us time because we don't have to hunt for data."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized."
"As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management."
"Portfolio management is very useful for us."
"The product's most valuable feature is its ability to extract the details of organizational hardware and provide the latest setup updates."
"If I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we have one cabinet that has 20 servers in — if I want to remove all 20 servers, I have to do them individually, which is a bit time-consuming. If there were a way that I could just bulk-remove everything from there, that would definitely save some time."
"The dependency mapping can be quite slow sometimes, if you've got a lot of things connecting to services. It can be very slow to build up the map."
"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."
"Mapping items wasn't as intuitive as importing in Device42, so this is an area for improvement."
"Configuring rPDUs in the data center for Device42 required us to add multiple discovery jobs. The rPDUs were referred to the ISPDUs and daisy-chained. They would automatically assign a unique SMP port, but Device42 didn't allow SMP ranges, so we had to create a discovery job for each rPDU individually. We submitted a feature request to mitigate that."
"A con for Device42 is that Kubernetes integration is lacking. You pay for 10,000 spot licenses and if you're spinning up a Kubernetes cluster, or four or five or six Kubernetes clusters like we do, you're going to have 5,000 or 6,000 nodes in each of those, doing different types of business things."
"My biggest problem with the product is the upgrades. First, we have to do them manually and second, not this last time but the time before that, we actually had to build a new VM to deploy the solution again. We had to back it up and then restore it to the new version. That was inconvenient."
"The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation."
"They can improve the mobile application and the TGO tool, which is a built-in tool for development and implementation. As a developer, it is very frustrating to configure or customize the mobile app. In my opinion, this part of the application needs full rework and re-engineering."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"The platform's stability needs improvement."
"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."
"The initial setup can be very bad if the roadmap is not set up properly. You need a specialist to help you set up the roadmap."
"There is some customization we need from the customer side."
Device42 is ranked 2nd in Configuration Management Databases with 25 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. Device42 is rated 8.4, while ServiceNow CMDB is rated 8.6. The top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". Device42 is most compared with ServiceNow, Infoblox IPAM, JIRA Service Management, BMC Helix Discovery and NetBox.dev, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our Device42 vs. ServiceNow CMDB report.
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