We performed a comparison between Everbridge IT Alerting and OnSolve Platform for Critical Event Management based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"The most valuable feature is the support calendars."
"With SaaS, we can implement in other regions without having to physically go to there."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"
"The placeholder dropdowns for message templates are useful."
"It allows for a systematic and uniform method of alerting personnel in every location."
"Explanations are limited to 500 characters in description fields."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula."
Earn 20 points
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OnSolve Platform for Critical Event Management is ranked 12th in IT Alerting and Incident Management. Everbridge IT Alerting is rated 8.8, while OnSolve Platform for Critical Event Management is rated 6.0. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, Opsgenie, xMatters and Splunk On-Call, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, PagerDuty Operations Cloud, AlertMedia, Rave Alert and xMatters .
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