We performed a comparison between Exabeam Fusion SIEM and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The analytic rule is the most valuable feature."
"The native integration of the Microsoft security solution has been essential because it helps reduce some false positives, especially with some of the impossible travel rules that may be configured in Microsoft 365. For some organizations, that might be benign because they're using VPNs, etc."
"I believe one of the main advantages is Microsoft Sentinel's seamless integration with other Microsoft products."
"We can use Sentinel's playbook to block threats. It covers all of the environment, giving us great visibility."
"The product can integrate with any device."
"The connectivity and analytics are great."
"It's easy to use. It's a very good product. It can easily ingest data from anywhere. It has an easily understandable language to perform actions."
"The solution has features that helped improve the security posture of our clients. It provides the ability to correlate a large variety of log sources very cost-effectively, especially for Microsoft sources."
"The advanced analytics has a really great overview of user behavior."
"The solution's initial setup process is easy."
"I have customers that like the EUBA functionality of it. The solution has the ability to build a session, basically. It pulls a lot of information together, for example, everything a user does in a specific timeframe. It's quite helpful."
"The setup is not difficult. It was easy."
"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"Timeline based analysis; good platform support"
"Exabeam Fusion SIEM has a good performance and more advantages than traditional solutions."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"It's stable."
"The solution is stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"My favorite feature is the application vulnerability scanner."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The ease of use is great."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"Sentinel could improve its ticketing and management. A few customers I have worked with liked to take the data created in Sentinel. You can make some basic efforts around that, but the customers wanted to push it to a third-party system so they could set up a proper ticketing management system, like ServiceNow, Jira, etc."
"The solution could be more user-friendly; some query languages are required to operate it."
"It would be good to have some connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM. Microsoft is changing the log structure many times a year, which can corrupt a custom integration. It would be good to have some connectors developed by Microsoft or supply vendors, but they are not providing such functionality or tools."
"The AI capabilities must be improved."
"We are invoiced according to the amount of data generated within each log."
"They're giving us the queries so we can plug them right into Sentinel. They need to have a streamlined process for updating them in the tool and knowing when things are updated and knowing when there are new detections available from Microsoft."
"I would like to be able to monitor applications outside of the Azure Cloud."
"Azure Sentinel will be directly competing with tools such as Splunk or Qradar. These are very established kinds of a product that have been around for the last seven, eight years or more."
"The initial setup of Exabeam Fusion SIEM is complex because it needs to integrate with the SIEM solution, but after this is complete it is straightforward."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"They need to focus on more of the MITRE ATT&CK Framework and coverage. They claim they cover about 70 to 80%. I'm not sure if it's really quite that much, however."
"We still have questions surrounding hardware deployment."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"They should provide detailed information about detecting phishing emails."
"I believe if it were more flexible it would be a better product."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There is room for improvement in terms of developer support and documentation."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The initial setup is difficult."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
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Exabeam Fusion SIEM is ranked 12th in Security Orchestration Automation and Response (SOAR) with 10 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 15 reviews. Exabeam Fusion SIEM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Exabeam Fusion SIEM writes "Enables centralized log collection on a single platform". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Exabeam Fusion SIEM is most compared with IBM Security QRadar, Splunk User Behavior Analytics, Splunk Enterprise Security, Palo Alto Networks Cortex XSOAR and Cortex XSIAM, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Proofpoint Threat Response. See our Exabeam Fusion SIEM vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
