We performed a comparison between EY MDR and Secureworks Taegis ManagedXDR based on real PeerSpot user reviews.
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR)."The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Binary Defense has a human service department that provides live monitoring for our systems."
"This solution is very complete. There are a lot of models for different areas, like oncology, neurology, etc. It shows you the different revenues and profits for each area and allows you to analyze the information in detail."
"We can easily isolate affected machines in the network."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable feature is the fast alerting and response time."
"The initial setup was very straight forward."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"There are some patent pending detectors within the platform that provides a lot of value."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"I would like to see more frequent check-ins with our security status."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"We found a couple of bugs in the user interface."
"I would like to get more reports from Binary Defense about what they're blocking."
"The current reporting system could benefit from improvement."
"The big challenge is when a company doesn't use SAP as ERP. If the company uses other kinds of systems to manage their information, it's a challenge because this product is integrated with SAP."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"The deployment could definitely be improved."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Dell Secureworks could improve its integration with other third-party solutions."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"It would be nice if the solution were a little more affordable."
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EY MDR is ranked 26th in Managed Detection and Response (MDR) while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 13 reviews. EY MDR is rated 9.0, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of EY MDR writes "A financial planning solution for healthcare that allows you to analyze information for future budgets". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". EY MDR is most compared with , whereas Secureworks Taegis ManagedXDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Rapid7 MDR, Arctic Wolf Managed Detection and Response and Astound Managed SD-WAN.
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