We compared Fortinet FortiAuthenticator and Fortinet FortiToken based on our user's reviews in several parameters.
Users have praised Fortinet FortiAuthenticator for its strong authentication capabilities, ease of use, and comprehensive security features. On the other hand, Fortinet FortiToken received positive feedback for its customer service, reasonable pricing, and valuable investment returns. While FortiAuthenticator could benefit from enhanced customization and integration options, FortiToken is commended for its strong security measures and ease of use.
Features: Fortinet FortiAuthenticator is valued for its strong authentication capabilities, comprehensive security, and seamless integration. In contrast, FortiToken is praised for its strong security measures, reliable authentication, and effective protection of user accounts and information.
Pricing and ROI: Fortinet FortiAuthenticator has positive feedback regarding pricing, with affordable and competitive offers. Setup costs are transparent and user-friendly. The product also offers flexible licensing options. On the other hand, Fortinet FortiToken is considered reasonable in pricing, with no setup costs. The licensing process is straightforward and seamless., The Fortinet FortiAuthenticator has a positive ROI based on user feedback, highlighting its effectiveness in enhancing security measures and streamlining user access. Users also appreciate its reliability and user-friendly interface. Meanwhile, the Fortinet FortiToken is praised for its effectiveness in enhancing security and protecting sensitive information. Its user-friendly setup and ease of use make it a convenient solution. Users also report a reduction in unauthorized access risk and peace of mind. Overall, both products offer excellent returns on investment.
Room for Improvement: FortiAuthenticator could benefit from improved user interface customization options and better integration with LDAP and RADIUS servers. FortiToken has been mentioned as needing enhancement, but specific areas are not specified.
Deployment and customer support: The duration required to establish a new tech solution varies for Fortinet FortiAuthenticator users, with some taking three months for deployment and an additional week for setup, while others only taking a week for both. For Fortinet FortiToken, some users take three months for deployment and a week for setup, while others only take a week for both., The customer service for Fortinet FortiAuthenticator is commended for their responsiveness and expertise in troubleshooting technical issues. On the other hand, users appreciate the prompt and helpful assistance from the support team of Fortinet FortiToken.
The summary above is based on 40 interviews we conducted recently with Fortinet FortiAuthenticator and Fortinet FortiToken users. To access the review's full transcripts, download our report.
"The most valuable feature is the OTP on the mobile phone."
"The product is stable and reliable."
"The product is good, cost-effective, and functionally efficient."
"It keeps track of users and their IPs no matter where they are in the network. When users roam, we don't have to worry about not mapping them to an IP."
"The current version is stable...Scalability-wise, it is a fine solution"
"Fulfilled our requirement at a good price."
"I prefer the passing tool that sent an active directory console to a Fortinet FortiAuthenticator, then Fortinet FortiAuthenticator does not pass the locks."
"The initial setup is very easy."
"I appreciate that it provides comprehensive security. It is tailored to this specific purpose, and it excels in fulfilling this purpose."
"Its ease of installation is most valuable. It took me five minutes, and it was up and running. It didn't take me that long. The installation on the cell phones is pretty simple."
"I love the push-button authentication on FortiToken Mobile. It's also great that the soft token automatically reloads the OTP at intervals, so I always have a fresh code to enter."
"I believe FortiToken is the simplest to implement."
"The token-based authentication is good and modern aspect."
"Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
"The integrated Fortinet security with the app that allows you to easily do the two-factor authentication is most valuable."
"Fortinet FortiToken is used for double factor authentication."
"Integration with some other enterprise applications could be improved."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address."
"FortiAuthenticator's interface could be better."
"We would like to see Linux-based operating systems be able to integrate with FortiAuthenticator to get two-factor authentication running on them. as well. This is a shortcoming that I have faced a few times already."
"The user interface and clustering are areas with shortcomings that need improvement."
"Fortinet FortiAuthenticator provides only authentication. It should also enable authorization services"
"I would like to see more ways to authenticate, such as adding facial recognition to the two-factor, where you log into your phone or another device."
"The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."
"Fortinet FortiToken could be lower for some markets."
"You need your mobile just to enroll the tokens, and sometimes, it's difficult to use for someone who is not knowledgeable"
"Fortinet support has some room for improvement. It has taken a long time to resolve some issues or find a workaround."
"The solution works well. We have nothing to complain about."
"We can only use the tool with the FortiToken Mobile app."
"Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper."
"I would like to see if FortiToken can integrate with Office 365 mail to support the same two-factor authentication experience that I have with ESET. With ESET, when a user logs in, they are easily directed to the ESET authentication page, where they are prompted to enter their OTP after supplying their username and password. I understand from support that FortiToken cannot do this with email integration. That's why I opted for ESET."
Fortinet FortiAuthenticator is ranked 3rd in Authentication Systems with 52 reviews while Fortinet FortiToken is ranked 4th in Authentication Systems with 21 reviews. Fortinet FortiAuthenticator is rated 8.0, while Fortinet FortiToken is rated 8.4. The top reviewer of Fortinet FortiAuthenticator writes "A reasonably priced solution that can be scaled toward different functionalities and offers flexible SMS messaging". On the other hand, the top reviewer of Fortinet FortiToken writes "A stable and scalable solution that provides an affordable and perpetual license". Fortinet FortiAuthenticator is most compared with Cisco ISE (Identity Services Engine), Fortinet FortiNAC, Cisco Duo, Microsoft Entra ID and CyberArk Privileged Access Manager, whereas Fortinet FortiToken is most compared with Microsoft Entra ID, Cisco Duo, Yubico YubiKey, RSA SecurID and Cisco ISE (Identity Services Engine). See our Fortinet FortiAuthenticator vs. Fortinet FortiToken report.
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