We performed a comparison between Google Data Studio and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is free so that is a good feature."
"Data Studio integrates seamlessly with other Google products, and we can use it with other APIs if we like."
"The ability to design complex data models and equations."
"This has improved our organization by allowing people to see their data and develop visualizations themselves."
"I find it favorable regarding speed of development, ease of building, and flexibility."
"I am impressed with the tool's scheduling mechanism, refresh mechanism, and different types of charts."
"The company dashboard is useful because we could share it via a link as a reminder for everyone to check it weekly. We observed the progress of our portfolio from last week to the current week, allowing us to compare revenues."
"Valuable features include advanced integrated analysis and easy implementation."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"The stability has been very good."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It is a scalable solution."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The initial setup is simple and straightforward."
"We rarely had issues with Zendesk."
"It's very convenient to use."
"There is a significant degree of sophistication required to compete with Tableau or Cognos."
"Other tools might be worth considering if you need more advanced features or support for a larger user base."
"When you physically install a product on one machine instead of the cloud, you have a better visibility, best icon quality, etc.. It's more of an issue with how we are adapting to the transition. We are still in the early moments of using this tool, and we need to go deeper to discover some improvements."
"It's not yet a replacement for a complete BI tool."
"Panels are not as easy to use as other data extraction UIs."
"There are issues with integration and I encountered limits and warnings, especially with my pivot table size."
"Insisting on forums, blogs and community outreach in communications, and posting videos on an established calendar would be useful."
"Stability and scalability an be improved for a full ten."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The dashboard could be better."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"It needs to improve in terms of its flexibility, price, and installation."
"The solution itself wasn't easy to set up."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
Google Data Studio is ranked 13th in Reporting with 8 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Google Data Studio is rated 7.6, while Zendesk is rated 8.2. The top reviewer of Google Data Studio writes "The cloud environment makes it easier to use large volumes of data and collaborate with coworkers". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Google Data Studio is most compared with Amazon QuickSight, Tableau, Microsoft Power BI, Looker and QlikView, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Google Data Studio vs. Zendesk report.
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We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
