We performed a comparison between IFS Cloud Platform and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution overall is very versatile and flexible, especially compared to other products."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"The most valuable feature is the distribution module."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"The most valuable features of this solution are Incident and Request Management."
"Great to be able to create customized forms."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"Easily integrates with other tools."
"Transparency of the system helps both internal and external persons involved."
"Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"Customization needs to be improved."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"There were initial difficulties when I started using the application."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"Technical support could be improved."
"Lacks an interface where the customer can report issues."
"Integration could be improved."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time."
"I think the performance can be better."
"Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install."
"The documentation needs improving, it's difficult to find specific procedures."
IFS Cloud Platform is ranked 6th in IT Service Management (ITSM) with 29 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IFS Cloud Platform is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our IFS Cloud Platform vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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