We performed a comparison between Infraon IMS and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The backup, restore, and comparison features are all good."
"The feature that I like the most and the best part is the customization."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"It improves the status of my infrastructure, from networking devices to real-time machines."
"The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us."
"We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us."
"It helps the entire organization become digitally enabled."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."
"It is great for service level agreements and can comply fully with internet monitoring or any interface."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"Email support is a bit slow. Once you drop an email, it takes time."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own."
"The technical support could respond a little bit quicker."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"Along with more room for automation, more room for advanced configuration can be integrated into the solution."
"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."
"In the next release, PRTG Network Monitor should add a backup solution."
"I've encountered a challenge in my functions, particularly in adding and printing."
"The technical support service should be improved."
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Infraon IMS is ranked 82nd in Network Monitoring Software while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. Infraon IMS is rated 8.4, while PRTG Network Monitor is rated 8.2. The top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Infraon IMS is most compared with Zabbix, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager. See our Infraon IMS vs. PRTG Network Monitor report.
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