We performed a comparison between JIRA Service Management and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Auditing team uses this solution to track audit findings and follow-up."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"Easily integrates with other tools."
"It makes the IT department more transparent and helps the employees."
"The visibility features are great."
"The automations will really help the company by delegating work the way your company operates."
"The most valuable features of this solution are Incident and Request Management."
"Jira lets us customize the workflow to meet our requirements. The email and alert features are also handy."
"The platform's most valuable feature is the ability to produce daily summary reports."
"There is no notification regarding language upgrades."
"Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install."
"I rate Atlassian support two out of 10. It takes a lot of time to reach them and get ahold of someone who understands my problem enough to provide a solution. Also, I live in Israel, so my work week is Sunday through Thursday, but I can only contact them from Monday to Wednesday."
"The product could improve its asset management."
"I don't think the program is very scalable."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"Kaseya Vorex's customization features could be better."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Kaseya Vorex is ranked 28th in Help Desk Software with 1 review. JIRA Service Management is rated 8.2, while Kaseya Vorex is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Kaseya Vorex is most compared with .
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