We performed a comparison between JIRA Service Management and LiveAgent based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"It scales well."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"The simplicity is good for our clients. The price is good."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"Integration could be improved."
"The solution needs to be integrated better with Office X5."
"It is difficult to navigate if you don't have any prior knowledge."
"I'd like to update the dashboard so that more features are available."
"In-built chat is missing in JIRA Service Management."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful."
"There are other products that are more popular."
"Connection to other softwares could be improved."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while LiveAgent is ranked 33rd in Help Desk Software. JIRA Service Management is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas LiveAgent is most compared with . See our JIRA Service Management vs. LiveAgent report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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