We performed a comparison between JIRA Service Management and N-able MSP Manager based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The flow of the reports is good."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"I think one of the most valuable things is that it's all integrated."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"Provides excellent management features."
"Allows customized processes for our service contracts."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"JSM's ability to handle large volumes of emails isn't great."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"The product could improve its asset management."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"The deployment can be a bit complex, especially for those who are not technical."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while N-able MSP Manager is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas N-able MSP Manager is most compared with ServiceNow and Freshdesk. See our JIRA Service Management vs. N-able MSP Manager report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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