We compared Jira and Polarion ALM based on our user's reviews in several parameters.
Jira stands out for its flexibility, customization, and robust workflow management system, with positive feedback on its collaboration features and customer support. Conversely, Polarion ALM is praised for its comprehensive project management capabilities and seamless integration with other tools. Feedback suggests that Jira could improve its user interface and customization options, while Polarion ALM users seek enhancements in the user interface, integration, performance, and stability. Both products offer positive returns on investment, with users highlighting value for money and favorable outcomes.
Features: Jira offers exceptional flexibility, seamless integration with other tools, robust workflow management, customization options, and comprehensive reporting. Polarion ALM stands out for its comprehensive project management capabilities, effective tracking and management, flexibility, customization options, seamless integration, and intuitive user interface.
Pricing and ROI: The setup cost of Jira is not explicitly mentioned in the summary, while for Polarion ALM, users mention that the cost of the software can be high but offers value for money. Some users also mention that the setup process for Polarion ALM is straightforward and easy to handle., While Jira has been praised for its efficiency, collaboration, and customizable features, user feedback suggests that Polarion ALM also offers positive outcomes and benefits for businesses.
Room for Improvement: Jira users have pointed out that its user interface is overwhelming and complex, lacking customization options and integration with other tools. Users also suggest better reporting and analytics features. On the other hand, Polarion ALM could improve its intuitive interface, integration with other tools, performance and stability, and provide more customization options based on user feedback.
Deployment and customer support: The reviews indicate that both Jira and Polarion ALM have varying durations for establishing a new tech solution. While some users spend three months on deployment and an additional week on setup, others reported one week for both deployment and setup. This suggests differences in how these terms are understood between the two products., The customer service experience in Jira is highly regarded and valued, with prompt and knowledgeable responses. Polarion ALM also provides highly satisfactory customer service, with timely and effective assistance from a knowledgeable and responsive team.
The summary above is based on 53 interviews we conducted recently with Jira and Polarion ALM users. To access the review's full transcripts, download our report.
"JQL, JIRA Query Language enables me to filter all the issues, display the items as I want."
"Workflow administration is an easy process, especially with respect to defects."
"I liked the flexibility of the application. It was pretty user-friendly."
"The most valuable feature is that it has different APIs available, with good services, and it is completely by the books."
"Scaling the product wouldn't be difficult."
"The most valuable feature is Jira Align, which is a plugin that helps you to understand the progress that is made against each epic."
"The sprint tracking is really helpful and very convenient."
"The configurable workflows and boards make it easy for us to execute and oversee our own unique process."
"You can see the work ticket and you can circulate that within the teams. You can define your flows, customize according to your needs, and you can create dashboards and create the reports according to your needs."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"The technical support is quite good."
"The tool helped us to more effectively and efficiently gather and structure the information (requirements, test plans, project management data, etc.), and share it with the involved stakeholders in a safe and change-controlled manner."
"The features I find the most valuable are requirement tracking and schematics."
"It offers good performance."
"The most valuable feature is the function of the ALM system."
"It is a very stable solution."
"Jira's collaboration and integration with other apps and tools could be improved."
"Having more seamless integration with Confluence would really help us track our product management activity and other product details in one place."
"The GUI should have much better features like more graphical illustrations. There are some cases or benchmarks that we are trying to capture into a dashboard GUI's graphical summary, but unfortunately JIRA is not able to do that."
"There needs to be an easier way to capture a few metrics. I wish there was an easy way for Jira to explain to me what has been added after the sprint has been done. Currently, it is a bit difficult for me to tell. In addition, when rolling over stories from one sprint to another, it is kind of difficult for me to find out how many story points were actually rolled over without going into Jira and doing an analysis. I wish Jira would somehow aggregate that information for me so I can easily report about it."
"For our company, we're thinking about not only project management solutions but also collaboration solutions, and maybe if Jira had a chart or quick commenting option, it would be great."
"It should be less expensive."
"Out-of-the-box reporting is limited. It would be helpful if more customisation was possible."
"The support could be improved."
"Technical support needs some improvement."
"The user interface is not yet optimized."
"The planning and task management aspects of the solution were not that easy."
"The solution can be improved by making it more user-friendly, and a server-based application rather than client based."
"The tool needs to improve its planning. It also needs to add more integrations."
"We use PTC Windchill, and Polarion ALM doesn't have native integration, so we had to purchase the connector to integrate it with Polarion ALM. We still haven't implemented it."
"The most important thing for them to improve should be platform-independent features. They should also provide extensive pipelines and release pipelines that we can define and we can work on."
"The weak point of Polarion ALM software is about reporting and time for extraction of the data...The quality of reporting needs to improve."
Jira is ranked 1st in Application Lifecycle Management (ALM) Suites with 266 reviews while Polarion ALM is ranked 8th in Application Lifecycle Management (ALM) Suites with 17 reviews. Jira is rated 8.2, while Polarion ALM is rated 7.6. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of Polarion ALM writes "Though needing an improvement in reporting and time for extraction of the data, its integration capabilities are good". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and TFS, whereas Polarion ALM is most compared with Microsoft Azure DevOps, Codebeamer, PTC Integrity, GitLab and Jama Connect. See our Jira vs. Polarion ALM report.
See our list of best Application Lifecycle Management (ALM) Suites vendors.
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