We performed a comparison between Kaseya Vorex and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The platform's most valuable feature is the ability to produce daily summary reports."
"Its interface is most valuable. It is easy to use, and our customers find it amazing because of that. Nowadays, it is not only IT technicians who deal with tickets. People from HR and finance also handle tickets, and not all of them are tech-savvy, so it is nice for them to have an interface that they can easily relate to. They appreciate that."
"The product scales up effortlessly and you can easily add users."
"ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but users' requests."
"The ManageEngine ServiceDesk Plus SaaS model helped us because it was easy on our pockets but also easy to use, configure, and manage."
"The most valuable features are project management, change management, and the flow according to the mail chain."
"I like how it can be integrated and expanded with other ManageEngine products."
"This solution has provided a way to manage request tracking and resolution."
"Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install."
"Kaseya Vorex's customization features could be better."
"We have experienced issues with tables, sheets and columns not displaying properly. This is temporarily fixed with updates but then reoccurs. The way tickets are displayed is messy."
"I would like to improve the task management module and analytics."
"Its reporting could be improved. The current list of predefined reports seems to be fine for most of the customers, but there should be some tools to allow us to create highly customized reports for measuring different KPIs. We should also be able to connect some kind of BI to it. We haven't yet implemented it, and we are currently evaluating it. We are looking for advanced integration options where we could integrate it with our SCCM and Azure environments as well as with other Office solutions. For direct communication with customers, we are looking for a chatbot or a similar feature."
"ServiceDesk's reporting module could use an update. It looks outdated, and the interface could be more intuitive."
"I would like to see a clearer distinction between ManageEngine Cloud, ServiceDesk Plus, and ManageEngine Enterprise. That way, choosing the best one is better informed. Initially, I struggled to understand the difference, but I figured it out later."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
"I think asset management took a hit recently."
"The self-service feature for end users and the knowledge base need to be improved."
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Kaseya Vorex is ranked 29th in Help Desk Software with 1 review while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. Kaseya Vorex is rated 6.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". Kaseya Vorex is most compared with , whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and SCSM.
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