We compared Microsoft Configuration Manager and Microsoft Intune based on our user's reviews in several parameters.
Microsoft Configuration Manager is praised for its efficient system management and robust security controls, while Microsoft Intune is highly valued for its device management capabilities and integration with broader enterprise systems. Users appreciate the flexibility in managing policies with Intune, while Configuration Manager users highlight its customizable reporting and remote access. Both products received positive feedback on customer service and support, with Configuration Manager offering competitive pricing and Intune demonstrating cost-effectiveness. Areas for improvement include enhancing user interfaces and improving software performance for both products.
Features: Microsoft Configuration Manager offers efficient system management, seamless software deployment, comprehensive inventory tracking, customizable reporting, robust security controls, and convenient remote access capabilities. Microsoft Intune provides the ability to wipe data and reset devices, excellent visibility into connected devices, integration with broader enterprise systems, control over user access to websites, and easy-to-use interfaces. Both products have their own strengths and valuable features.
Pricing and ROI: According to user feedback, both Microsoft Configuration Manager and Microsoft Intune offer reasonable pricing and flexible licensing options. Users find the setup process of Intune to be straightforward, while Configuration Manager is praised for its pricing structure and licensing terms., The ROI from Microsoft Configuration Manager was perceived as favorable based on user feedback. However, Microsoft Intune demonstrated positive ROI with effective cost management, increased productivity, secure device management, streamlined workflows, and seamless integration with existing systems. Users highlighted significant time savings, enhanced user experience, and improved security measures, making Microsoft Intune a valuable investment.
Room for Improvement: Microsoft Configuration Manager could benefit from enhancing its user interface, navigation, and layout to streamline tasks. It should also improve reporting, alerting, integration with third-party apps, and device compatibility. On the other hand, users suggest that Microsoft Intune should focus on improving its user interface, speed, performance, customization options, and troubleshooting features.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution with Microsoft Configuration Manager can vary widely. Some users spent three months on deployment, while others spent a week on setup. However, for Microsoft Intune, some users spent three months on deployment and an additional week on setup, while others spent a week in total for both phases., Microsoft Configuration Manager's customer service is highly praised for its helpfulness and responsiveness, while Microsoft Intune's support is commended for prompt assistance and knowledgeable staff. Both offer reliable and dependable support.
The summary above is based on 127 interviews we conducted recently with Microsoft Configuration Manager and Microsoft Intune users. To access the review's full transcripts, download our report.
"It has the ability to perform mass distribution."
"What's valuable is the basic management of the systems, being able to control who can access the systems."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"I manage software updates and operating systems for devices, and within seconds, we can remotely deploy a system for, say, 2,000 devices. Not only that, but we can also deploy scripts and create comprehensive compliance rules."
"I like the data collection."
"Technical support was helpful and responsive."
"It's a stable product."
"Technical support is very helpful and very responsive."
"Autopilot is the most valuable feature."
"The solution appears to be stable and scalable."
"The key benefit of Intune is its integration with the Microsoft ecosystem."
"It works pretty well for us."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."
"It's easy to manage."
"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."
"It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit)."
"This solution should be simpler, and more consistent across modules/sections."
"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."
"Microsoft Endpoint Configuration Manager could improve the integration."
"It would be better if automation options were available. For example, in Nexthink or SysTrack, there is an analytical tool. Creating dashboards would be very easy if you implement the same thing in Microsoft. That report will be a daily cost to the customers and good revenue for our organization. The price also could be better. In the next release, we need to include some features like tables, dashboards, surveys, services, and metrics in the dashboard. Whatever we are implementing will be downloaded by a report. Apart from the report, we will telecast from the dashboard. It's very easy to compare, and it will be easy to telecast to the end-users."
"In terms of the monitoring, the timeframe it takes to actually report back on the compliance of a device after it has been patched is a bit too long."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"There is a reboot issue with the patching. Sometimes, if patching runs into any issue whatsoever, it doesn't reboot but it doesn't tell you it errored out. It just sits there and we don't find out until the next day whether it patched or not. That was a big issue for us. We're working through that. They added some stuff in there now where you can actually tell reboot is pending. But we still need some kind of notification that if something fails or is pending, we know. We shouldn't have to go in and look. They don't have anything for that right now."
"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."
"When somebody has a customized application or their own company's application, we cannot deploy that application."
"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."
"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
"The UI is not user-friendly and has room for improvement."
"It would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure."
"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."
"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while Microsoft Intune is ranked 3rd in Configuration Management with 165 reviews. Microsoft Configuration Manager is rated 8.2, while Microsoft Intune is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and Microsoft Purview Data Governance. See our Microsoft Configuration Manager vs. Microsoft Intune report.
See our list of best Configuration Management vendors.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
