We compared Microsoft Defender for Endpoint and ZoneAlarm based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. ZoneAlarm users said the solution is user-friendly and offers comprehensive protection against various threats, including advanced firewall capabilities.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. ZoneAlarm users would like to see clearer documentation and improved integration with Check Point’s centralization solution.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. Some users said that ZoneAlarm's customer assistance could be improved.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. ZoneAlarm had a simple and fast setup.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. ZoneAlarm's pricing is considered competitive.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. ZoneAlarm offers a positive ROI through security improvements.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. ZoneAlarm provides comprehensive security measures, easy deployment, and advanced threat technologies. However, it needs better documentation and support.
"User-friendly, offering safety and security."
"Defender is stable. The performance is good."
"The ransomware and malware protection is the most valuable feature."
"Technical support is good."
"Provides good security features and you can view it in the central console."
"The visibility into threats that the solution provides is pretty awesome... This is something that makes me think, "Wow, okay. If I had my own organization, I would probably get this too." It stops the threat before an employee gets phished or something gets downloaded to their computer."
"There are a couple of features, such as isolating the devices or connecting the device and connecting live response."
"The performance of Microsoft Defender for Endpoint has been good."
"The phone access scan stands out as the most valuable feature for me."
"It is quick and easy to configure."
"The solution really focused on giving more security than an antivirus."
"The solution maintains reasonable scalability."
"This antivirus is regularly updated, and the updates can be scheduled."
"ZoneAlarm protects all computers from viruses, spyware, and hackers."
"It is easy to use through interfaces and easy to configure each of the customizations we created based on the characteristics that we wanted."
"It gives us security for the users' mobiles and ends up protecting us in a significant way."
"Its user interface (UI) can be improved. Currently, in the console, you have to dig down for certain things. They've got many different layers to get to things instead of having it all on the surface. You have to go three folds lower to get to specific functionality or click a particular option. It would be good if we can manage the console through menus and instead of three clicks, we can do things in one click. They need to change the UI and work on it in terms of a better user experience."
"It would be helpful if they included XDR features, on top of the EDR functionality."
"I think Microsoft needs to improve some of the security aspects of Defender. The email part, in particular, needs to be improved in terms of security effectiveness."
"We would like to see more tools for managing on-premises security... Sometimes, we have the tools, like Defender, to manage security in the cloud, but because we are so focused on the cloud, we forget the fact that we need to be sure about the security of the on-premises environment, specifically Active Directory."
"The application control feature requires improvement."
"Phishing and Malware detection could be better."
"Where we stand right now, compared to other products that are there in the market, they still have to work on their threat intelligence and the overall maturity of detecting the malware."
"The central management console should be improved because it provides limited options to configure Windows Defender."
"I would like it to be integrated with the Check Point centralization solution like Infinity Portal. It would be great to be able to manage it through the same website."
"They need to update and improve the features available for Mac."
"We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required."
"They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates."
"The support is not always so effective."
"Perhaps the primary area for potential enhancement is to make it faster, ensuring a more seamless experience while maintaining robust security features."
"Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy."
"Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while ZoneAlarm is ranked 15th in Anti-Malware Tools with 11 reviews. Microsoft Defender for Endpoint is rated 8.0, while ZoneAlarm is rated 8.2. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of ZoneAlarm writes "A highly stable solution that protects computers from viruses, spyware, and hackers". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, SentinelOne Singularity Complete, CrowdStrike Falcon and Cortex XDR by Palo Alto Networks, whereas ZoneAlarm is most compared with Check Point Harmony Endpoint, Malwarebytes, F-Secure Total, Symantec Endpoint Security and Bitdefender GravityZone EDR. See our Microsoft Defender for Endpoint vs. ZoneAlarm report.
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