We performed a comparison between Microsoft Dynamics CRM and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The solution's return on investment is worth it."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"Dynamics is easy to use. There are several fields I can filter."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"Microsoft Dynamics CRM is a stable solution."
"It is a scalable platform."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The product provides communication features like chats and calls."
"The product is quite stable."
"The initial setup is easy."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The solution doesn't have any bugs."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"I am happy with it. If anything, its interface could be improved."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"It could be less complicated for smaller organizations."
"They could enhance the product’s features to customize the automated email responses."
"It could be easier to link Zoho Desk and Outlook."
"Sometimes, the solution has some email issues in a new data center."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"Zoho Desk needs to be enhanced to support IT service management policies."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"As per customer requirements, it may have some limitations."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Zoho Desk is ranked 6th in CRM Customer Engagement Centers with 19 reviews. Microsoft Dynamics CRM is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Microsoft Dynamics CRM vs. Zoho Desk report.
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