We performed a comparison between NETSCOUT nGeniusONE and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall."
"The solution helps to troubleshoot and put our hands on the weak points of customer networks."
"We've saved a lot of time in triaging. We have found root cause identities on packet captures and have been able to feed that information back to a specific vendor, because a lot of our technology is emerging. So, we're able to give that feedback to our vendors and have them solve the problems that they need to fix, and they have the evidence to do so."
"If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue."
"The installation process is straightforward."
"If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on."
"The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down."
"We build application dashboards and performance indexes for locations."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The installation process is not hard at all."
"The most valuable features are integration and ease of use."
"ThousandEyes gives companies better visibility."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it."
"There are so many features that it makes it hard to know it all. You end up paying for things that you don't use and probably don't even need. It might be better if Netscout came up with a modular way to pay for what you're going to use and not pay for all of this "white elephant" without being able to take advantage of all of it."
"The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive."
"For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there."
"Maybe the optics cost could be improved. It's not about the product itself, but the optics cost from other companies is very high, which affects the business. When you buy a $1 million product, you shouldn't be expected to pay $500,000 for support. So, support, operation, and professional services are very expensive. It's the main weakness."
"I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined."
"The solution could do more for security. It should offer more security-related features."
"Initial setup was complex."
"It would be nice if the solution covered other areas like server monitoring."
"They only offer synthetic requests."
"There is room for improvement in terms of customization and user-friendliness."
"The guest portal is hard to use."
"It's an expensive solution."
"The tool does not provide features for application-level monitoring."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"I would like the product to offer more agility."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
NETSCOUT nGeniusONE is ranked 26th in Network Monitoring Software with 47 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. NETSCOUT nGeniusONE is rated 8.2, while ThousandEyes is rated 8.4. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, AppDynamics, SolarWinds NPM and Pico Corvil Analytics, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, SolarWinds NPM, Dynatrace and Meraki Dashboard. See our NETSCOUT nGeniusONE vs. ThousandEyes report.
See our list of best Network Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.