We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can install it on mobile phones, making it feasible to manage productivity."
"I like the high level of customization in Notion."
"The initial setup is easy."
"Notion is a great tool for note-keeping and note-sharing."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"The product is easy to use and has good responsiveness."
"The product is easy to use and has good responsiveness."
"The product offers very good management. It has a great ability to assign tickets based on content."
"Zendesk Support has a lot of good APIs."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It's very convenient to use."
"We rarely had issues with Zendesk."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The stability has been very good."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"There could be an automation feature included in the product."
"One area for improvement in the solution is the absence of integrated charts."
"Notion's UI needs improvement."
"It is complicated to connect Notion with external systems."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"Notion's UI could be better."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"There could be an automation feature included in the product."
"The support team is time-consuming, and they don't find the answer to our problem."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The solution itself wasn't easy to set up."
"It wasn't easy to set up so we're only using a third of all of the features,"
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"It needs to improve in terms of its flexibility, price, and installation."
"The price of the solution should be reduced."
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews. Notion is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Notion is most compared with Bitrix24, Microsoft Project and Wrike, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Notion vs. Zendesk report.
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