We performed a comparison between OpenText Operations Bridge and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"OpsBridge has good event correlation facilities and root-cause identification algorithms."
"The most valuable feature is that everything can be consolidated into one dashboard."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."
"The preloaded rules and ways to monitor your systems are a must."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"You can create an application topology that shows relationships between different components."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The initial setup is straightforward."
"The initial setup is a simple process."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The pricing is a bit expensive for smaller companies."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"pology-based event correlation does not work well with NNM events."
"I'm not aware of areas that need improvement."
"The setup process can get a little bit complex."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"They could include incident merging and alert grouping features in the product."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"The user interface could be more intuitive."
"It’s quite hard to reach the support team."
"It cannot be integrated with our upgraded Jira system."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OpenText Operations Bridge is rated 7.8, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and ScienceLogic, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and Splunk On-Call.
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