We performed a comparison between PagerDuty Operations Cloud and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."PagerDuty's notification process is the most valuable feature."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The product easily integrates with other solutions."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The SMS pages and the mobile application are pretty much the top two features."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"The connectivity of the solution is very good."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"Their support team is efficient, and it is easy to set up."
"The most valuable features of SolarWinds NPM are network performance monitoring and the overall benefit for servers."
"Provides a good level of tools and covers essential components."
"It is considerably cheaper compared to other tools."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty's webhooks need some improvement."
"PagerDuty can improve the integration with Terraform."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"The user interface could be more intuitive."
"GUI needs improvement with a more graphical dashboard."
"Being able to detect devices that are trying to connect wirelessly would make using this solution much easier."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"The solution's network discovery and node addition processes need more work."
"We also had to be attentive to vulnerabilities, because SolarWinds NPM have some issues in that area. We had to work with our security team, so that they could help us check and backup the data, and check what they needed to secure."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"The integration needs to be improved."
"Better offline license management. I’ve had to get in touch with customer support several times simply to remove an expired license from our NPM servers."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. PagerDuty Operations Cloud is rated 8.8, while SolarWinds NPM is rated 8.2. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and Splunk On-Call, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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