We performed a comparison between Prometheus and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboard is very valuable."
"I like its lightweight configuration functions."
"The scalability of Prometheus is very good."
"Stability-wise, I rate the solution a ten out of ten."
"The sky is the limit because the solution is a flexible open box that can be used vastly to do anything you need to monitor applications."
"The best thing about Prometheus is its integration."
"Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure. It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it."
"Prometheus is a great solution for monitoring."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The primary area where Prometheus could be improved is in terms of pricing, particularly when used with managed services."
"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"Its stability could be even better."
"The scalability must be improved."
"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."
"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."
"If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Prometheus is rated 8.4, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Prometheus is most compared with Azure Monitor, New Relic, Dynatrace, Sentry and AWS X-Ray, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace and Datadog. See our Prometheus vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.