We performed a comparison between PRTG Network Monitor and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution provides us with the needed feedback on our IT infrastructure. It allows us to grab all the information from a single point of view."
"The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"Its initial setup process is fast and easy."
"The real-time monitoring feature in PRTG is invaluable to me"
"The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for."
"The reporting module is easy to configure."
"The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature."
"PRTG Network Monitor's best features are its flexibility, ease of implementation, user-friendliness, and intuitive interfaces."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"It's easy to understand."
"The most valuable features are the inventory and personalization."
"The solution is very stable. It's reliable and efficient."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"Tickets by e-mail, with actions by hastag."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"They could improve the process of updating the license."
"PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management."
"The product could be improved by being cross-platform friendly."
"The licensing policy needs more flexibility."
"Can be slow in the way it polls the different engines."
"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."
"The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"The GUI must be improved."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Sometimes, it can be difficult to integrate what you need."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. PRTG Network Monitor is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our PRTG Network Monitor vs. Spiceworks report.
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