We performed a comparison between SECDO Platform and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of deployment is a valuable feature."
"It basically automates the entire alert investigation process."
"Technical support is great. Palo Alto is extremely helpful and responsive."
"The solution is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"It's stable."
"The product has a very simple UI."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The price should be reduced in order to be more competitive in the market."
"Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."
"Maybe the notifications setting could use a simpler setting."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"There is room for improvement in terms of developer support and documentation."
"It doesn't interact with things very well."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
More ServiceNow Security Operations Pricing and Cost Advice →
Earn 20 points
SECDO Platform is ranked 9th in Security Incident Response while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 15 reviews. SECDO Platform is rated 9.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of SECDO Platform writes "Great documentation, good technical support, and very in-depth". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". SECDO Platform is most compared with Fortinet FortiSOAR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane. See our SECDO Platform vs. ServiceNow Security Operations report.
See our list of best Security Incident Response vendors.
We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.