We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The product has a lot of features."
"It is a scalable platform."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The initial setup is easy."
"The solution doesn't have any bugs."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The product is quite stable."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"There is room for improvement in terms of integration."
"It could be easier to link Zoho Desk and Outlook."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"The solution should provide an option to autofill some values while creating tickets."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"Zoho Desk lacks lookup fields for the layouts."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
Earn 20 points
Serviceaide ChangeGear is ranked 30th in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Serviceaide ChangeGear is most compared with ServiceNow and BMC Helix ITSM, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Serviceaide ChangeGear vs. Zoho Desk report.
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