We performed a comparison between ServiceNow Cloud Observability and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"Splunk has give us the capability to easily track problems and their status."
"The most useful feature for me is the ability to create different kinds of alerts and set a different kind of denominator that will capture the real event. That is helpful for a power user like me."
"The speed of the search engine"
"The SIEM is the most valuable feature of the product."
"Search language is easy to understand and teach to new users."
"What I really like is that even if you have already collected the data, you can extract fields and can build searches."
"Positive features include replication capabilities, software development kits, and the architecture."
"It has virtual visualization, and other products do not."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"More training on PetaData using artificial intelligence techniques to identify the events which are not normal and exceptions that would help the organization identify threats and malware on the go with results."
"I would like to see more SIEM functionality and a better ticket tool."
"There is improvement needed when importing from some types of data sources."
"There are new services which are coming up. If Splunk can catch up with the speed of Amazon, and with the integration, instead of us waiting for another year or so, that would be good."
"Queries are not always as easy or straightforward as they might be, so it can be difficult to figure out what you need to look for."
"The threat detection system has room for improvement."
"My biggest struggle with Splunk in general is memorizing all the commands. If I want to know which users have logged in between certain hours, I cannot write that query out. It would be helpful to have AI so that I can explain in simple terms what I want and then the search gives that back to me. I am waiting for that."
"It is important to make sure that everything is built off of the threat models and all the underlying items within Splunk."
ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 246 reviews. ServiceNow Cloud Observability is rated 7.4, while Splunk Enterprise Security is rated 8.4. The top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, IBM Security QRadar, Dynatrace, Elastic Security and Microsoft Sentinel.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
