We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The ability to quickly identify downtime is the most valuable."
"It is considerably cheaper compared to other tools."
"Can easily be interconnected with other management systems."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"The most valuable feature of this solution is the monitoring capabilities."
"You can monitor performance counters effortlessly."
"The other valuable system is the DSS (decision support system). If there's a fault in the network, SolarWinds is basically capable of rectifying and resolving that problem on its own without any intervention from an IP assistant or administrator."
"The most valuable features of SolarWinds NPM are network performance monitoring and the overall benefit for servers."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"We liked the built-in calculation of health scores."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The glass tables are very helpful."
"It's scalable and expands well."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"ITSI includes a feature called a glass table."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"We decided that we were no longer going to trust that their products have not been capitalized."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"The solution needs to integrate with additional SDN technologies that are part of the hyper market."
"Better offline license management. I’ve had to get in touch with customer support several times simply to remove an expired license from our NPM servers."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"GUI needs improvement with a more graphical dashboard."
"The integration with the APIs and the web servers deployed can definitely be improved."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"Quality-of-life features have room for improvement."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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