We performed a comparison between Splunk Infrastructure Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup was straightforward. We didn't find it to be too complex."
"It's a very easy-to-use solution."
"Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise."
"The feature I find most valuable, is the data integration."
"The features I have found most valuable are log searching and log analytics, both of which are quick features."
"It can monitor, get the data, and then report on the data."
"Great monitoring of network devices."
"It is a great resource for us because we have so many different data sources and to be able to aggregate that and put it through a concise dashboard or an alert really helps."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"We have a lot of teams using Splunk and they would be blind without it."
"One of the excellent features is the service analyzer, which is truly impressive."
"Our mean time to detect is down to five minutes."
"ITSI includes a feature called a glass table."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"We liked the built-in calculation of health scores."
"The most valuable features are the service analyzer and Glass Tables."
"The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."
"They do not have all the features that I expect right now."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
"There is a lot of room for improvement with the automation."
"The deployment can be quite complex."
"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."
"This solution is difficult to configure and the instructions are complex."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The solution should integrate more features in NEAP."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"Splunk ITSI consumes a lot of CPU resources."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
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Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. Splunk Infrastructure Monitoring is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Amazon CloudWatch, Cisco Intersight and ControlUp, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring report.
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