Eightfold Talent Intelligence Platform Reviews

We use this solution for automation. We were doing manual interview scheduling but had little insight into what type of skills existed in the organization. We were trying to reduce a lot of the administrative work, specifically for recruiters, and had some consistency issues with intake meetings. Different recruiters would run the recruitment process in different ways. We have now calibrated this process and it has become consistent since using Eightfold. 

We have reduced the time spent on administrative tasks for recruiters from 30% to about 5%. Anecdotally, we have seen the impact this solution has on our business. From a sourcing perspective, we are able to get managers and really well qualified candidates in record time compared to previous years. This used to take at least 60 days. 

As an organization, we are focusing on cultural transformation. We are a 36 year old technology company and are transforming our entire business into a SaaS company. We are trying to transition HR from being administrative and transactional to being more strategic. This platform is helping us lead those conversations. 

The most valuable aspect of this solution is the insight we receive on current employees. We can see the attrition data. We are now able to approach employees who have been in their role for a certain amount of time and offer them a new role based on their skills. This helps us retain existing employees. 

This solution is also helping us change the mindset of managers and the way they view the development of our employees. We have just launched the referral portal, which has been really helpful. We previously had one person manually tracking Excel sheet data and sending out emails and this allowed some people to slip through the cracks. 

We have a big referral culture. This solution is helping us nurture the candidates we have. Having a big group to select from allows us to select the best candidates. The solution is also very intuitive to use. This has helped with the change management process. The team at Eightfold has been very responsive when we have needed their help. We do not wait more than 12 hours for a reply for an email.

Eightfold could be improved if they had more round table conversations about features and their roadmap. They should actively seek out feedback from their customers. 

We have been using this solution for one year. 

This is a stable solution. We have not had any downtime. Most of the issues that we've run into have involved integration with things that are outside of Eightfold's control.

This is a very scalable solution because of the way that it's designed, including how calibration works. 

We previously used a different applicant tracking system called Brass Ring which has similar functionality to Eightfold. We ran manual campaigns and collected emails and resumes manually. We now use Workday for compliance purposes and applicant tracking and Eightfold as our system of engagement. 

It was very straightforward. We received a lot of documentation asking us how we wanted it configured. A recommendation would be put a lot of time into that. There were things that we glossed over because we didn't think it was very important but they were important in the end. 

From launch to two weeks into using the product, there was a team dedicated to us for every single issue, bug or anything else that came up. We allocated 16 weeks for implementation but it took 20 weeks.

This is a fairly expensive solution compared to others on the market. However, the solution offers functionality of a number of other different solutions combined. From that perspective, it is competitively priced. It drives value over time and will reduce our dependancy on Linkedin and allow us to sunset other tools. 

We looked at Phenom People and also considered just using Workday for our business needs. We also looked at iCIMS, Briefly, Avature and Beamery. We found a lot of similar functionality in all these options in the basic features including automated interview scheduling and integration with outlook but we were specifically looking for AI capabilities.

I would recommend this solution for companies that need a technology to grow with. I wouldn't buy this technology if you think it's just going to change everything about your organization, including your culture. 

When reviewing resumes, you cannot see the first and last names for the first review. There are a number of other information fields that can be hidden including companies and schools which is really useful. 

Eightfold is a very scalable solution that is easy to manage and allows you to roll out functionality in stages depending on the growth of your company. Before getting started, I would recommend creating an internal mobility policy. Eightfold can assist with this. 

Overall, the sales experience, rollout, implementation and ongoing customer support is really great.

I would rate this solution a ten out of ten. 

I help align eightfold.ai within our corporate portfolio, primarily with our human capital management (HCM) application and some of our other lines of business, to help in the recruiting process. We also embed the technology and the intellectual property that eightfold.ai has built to accelerate our solution.

It really expedites the whole process and helps the end-customer hone in on what they need. With the evolution to remote work that we are currently going through, there's much more of a need to tailor recruiting. Not only are you not always going to have a face-to-face conversation, but you need to align things with the resources that you're going for.

eightfold.ai fills some gaps in our HCM solution, particularly around recruiting. The AI capabilities have added to that. It really seems that it's been an improvement for the customers. It's been very beneficial for us because it expands the footprint that we have and adds value on top of our product.

We classify it as an "endorsed business application." Within our partner program, that kind of application is one that is key to communicating with our customer base and adding value. They may be adding things that we have not developed within our product and that's where the partnership has been really beneficial.

One of the biggest features is the artificial intelligence and the ability it provides customers to tailor recruiting in a seamless manner. That enables them to get through more candidates.

It has been very intuitive to use. eightfold.ai is one of our top partners in the recruiting area. The ease of use for the customer makes it customizable for what they're looking to do.

We're looking at how eightfold.ai can expand into our corporate landscape and potentially adopt some of our technologies. AI is one of their biggest selling points and capabilities, but there are some other areas that we can expand into, such as workforce management. We'd like them to be able to adopt and leverage some of the platform tools that we have. Those are some things that could be improved upon.

I've been working with eightfold.ai for two years.

I'm not only involved in our partnership with eightfold.ai but with other partners as well. I get into conversations with a lot of those partners where a support issue is raised. But I only have to deal very minimally with eightfold.ai when it comes to support issues. Other partners, for other lines of business, have a lot more issues when it comes to fixing bugs or needing support.

We have had a couple of challenges with some of the things that we're currently trying to build out in our HCM application, and other things within the portfolio, but those aren't customer-facing issues. Those are things that we're working on internally from a development perspective. But outside of that, they're one that rarely pops up as having support issues.

The scalability of eightfold.ai is not an issue that is applicable, given my responsibilities. But I do see customers of our solution at all levels, including small, medium, and all the way up to the large enterprises. That tells me it's very customizable as far as scale and capabilities. I know how small or large our customers are, so eightfold.ai must be scalable if they're able to do work for that range of customers.

I haven't worked with their technical support. I primarily work with their technical architects and their developers who are working on the next iterations of the solution.

My interaction with their architects and developers has been very good and very collaborative. We take their feedback to our internal product teams to introduce areas that they may want to improve, so from that perspective, there is a good relationship. Also, the volume that they do and the number of sales that they help to take place make them one of our top partners when it comes to performance. That really speaks for itself over the past two years that I've been working with them.

From my perspective, the process is fairly straightforward. They primarily utilize our APIs to call the information they need from our products. That's a pretty straightforward integration and the setup is fairly easy. There are some areas of configuration that they may want to change and there may be things that we currently won't provide because it's not within our product roadmap.

I mostly deal with the integration process, so I don't know what their lead time is when going to a customer and setting up. The integration on our side is usually measured in weeks, and that includes some tailoring that may occur as the customer starts using it. There may be enhancements or changes in terms of the information they're collecting, and that's part of the timeframe.

Look at how they integrate and how they can enhance what you're currently doing. Do a self-evaluation to see where you do have gaps in your processes, and look at their capabilities and you'll see there's some alignment. They can enhance some of those things that you may currently be struggling with. And there are definitely capabilities to increase the speed and accuracy in acquiring candidates.

Judging by our overall portfolio, and everything that I've seen from eightfold.ai in my partner relationship for the past two years, they've really been one of our top performers. A lot of customers are adopting the technology and feel that it's very useful as they're going through their day-to-day recruitment processes.