UiPath Orchestrator Reviews

I gained some experience with UiPath Orchestrator when I used to work with an insurance company in Dubai, where the tool was used to automate some of the manual processes.

My company used UiPath Orchestrator within the organization. UiPath Orchestrator helps reduce a lot of human and manual effort in our company's departments, where a lot of time has to be spent on manual entries, matching the figures, reconciliations, and other related areas.

The most valuable feature of the solution stems from the fact that it was a user-friendly product with an intuitive design. The product was easy to learn and implement. In the past, I have used other products that were competitors of UiPath, like Blue Prism and Automation Anywhere. Automation Anywhere was a little more complicated than the tools offered by its competitors because, from a programming point of view, you had to write the codes. UiPath Orchestrator was a little easier and more user-friendly than Automation Anywhere.

Feature-wise, I would say some maturity is needed in UiPath Orchestrator, considering the use cases of my company where I used it. UiPath Orchestrator helps you scan documents and get the data out of them, but certain problems can be dealt with over time if the product matures. Right now, the default features that UiPath Orchestrator provides are a little messy. Sometimes, the tool reads zero as nine and nine as zero, and the pattern it provides is cumbersome for a user to interpret, especially considering that there are certain third-party tools that you have to use instead of using the default set of tools offered by UiPath.

The vision libraries that the tool provides, along with the visualization part, are areas with shortcomings in the solution where improvements are required.

UiPath needs to mature the products and services offered since all the automation processes are good to deal with when the processes are very rudimentary, straightforward, and static. If a human angle is involved in any of the processes, where someone has to make a small decision, then implementing the product to meet such requirements can be a little tough. All the automation tools provide you with a specific module wherein you take a picture, and you can get the data from the scanned document. Data extraction from the scanned document was something where I found that UiPath Orchestrator's features could not provide the expected level of accuracy. My company had to do a lot of hunting and hard work to get that level of accuracy with the data extracted from the scanned documents.

I have experience with UiPath Orchestrator for two years. I used the tool till March 2023.

It is a stable solution.

It is a scalable solution, but for our company's use cases, we have only used it for a couple of jobs and scheduled processes because we had no reason to scale up. I can't certainly say that we have used the tool's scalability feature. UiPath claims that Orchestrator is scalable.

Initially, during the product's setup phase, the vendor from whom my company procured the tool's licenses in Dubai provided us with all the needed help. There was no reason for my company to contact UiPath's support team.

Compared with Blue Prism and Anywhere Automation, UiPath Orchestrator is easy to use and offers a very intuitive design. UiPath and Blue Prism are efficient, but grasping the concepts and understanding modeling and implementation is tough. Automation Anywhere would always need you to do some programming, and the team needs to undergo a huge learning cycle phase, so we decided to go ahead with UiPath Orchestrator.

The process for which my company used UiPath Orchestrator was very complex. In the company, we couldn't actually implement it completely, so we had to use it in a partial manner, but it still helped us with the reconciliation part and the new customer onboarding process.

The first setup process of the product was easy.

The product's implementation strategy was used for only a couple of scheduled jobs, so it was not a very big implementation phase. In my company, we used it for the core insurance and finance departments. The data from the core insurance department will be pushed by all the departments to the ERP's finance module, and then, the sum of the total insurance premium collected should be equivalent to the premium collected from different departments. For the aforementioned process, our company uses the tool to handle the reconciliation part, where the figure of the premium meant to be collected and the actual premium amount collected should match, and if there is a gap, then the tool should notify the team or department where the specific differences were found so that they can look into it and correct it.

The solution is deployed on an on-premises model.

The rollout phase after the production process took around six months to eight months, but that was not because the tool was cumbersome. The tool was easy to understand. The process that my team and our company did not have a clear-cut picture of how to deal with the implementation phase logically. There were certain things about the other teams in my company who were not disclosing how they do the implementation manually. Identifying the logic needed to take care of the implementation phase takes more time than implementing the tool.

UiPath Orchestrator is an expensive tool to implement.

There were no human errors when using the tool, especially for areas like reconciliation, where various processes exist. Reconciliation needs somebody to check the figures at a particular point manually and the figures at another point, and if there are any differences in the figures, then it becomes important to figure out the reason for the difference. There is a process of reconciliation, and there were no errors in the tool's functioning earlier. The tool functions in a more timely manner, and it is more accurate now. Manual intervention is not required when using the tool, saving much time. The tool's time-saving capability is more useful for the company's use cases. The tool was generally used to save the manual effort more than to deal with the errors. The density of errors wasn't much even before the tool was implemented for its automation capabilities.

Regular maintenance of the servers is needed, and sometimes some restarts are needed, so not many issues are there with the product's maintenance phase.

I would suggest that those who plan to use the product need to understand their use cases in a better manner before they try to use the technology that the solution offers. For somebody who implements the tool, there is a need to initially understand the technology because tools have limitations, including Automation Anywhere, Blue Prism, and UiPath. If there are certain straightforward processes where you know that you need to do four processes, you don't need to implement an automation tool. To be described as an automation tool, the product must offer a certain intelligence level. The intelligence of the product is in terms of when there is a need to make sense out of a scanned document, and the tool has to put in efforts to make sense out of the data that is pulled from a scanned document while ensuring that there are no mistakes made by the product between zero and nine, or three and nine. The aforementioned areas are common problems users face when trying to get the right data they want from a scanned document through an automation tool. Using AI with UiPath Orchestrator can help users fetch some value out of the tool.

I am pretty satisfied with the features that the tool provides. The only thing is that there are certain aspects that the product has to enhance so that it can provide value to a customer from the tool.

I rate the overall tool an eight out of ten.

We use the solution for Supply Chain Management. 

I like UiPath Orchestrator's screen capture feature. 

The credential vault is generic and does not have process categorization. The tool needs to arrange a Customer Success Manager for support. It should also improve the credential manager and integrate a customized form of retrieving the details. There should be more dashboards as well. 

I have been using the solution for four to five years. 

UiPath Orchestrator is more stable compared to other products. 

We use Automation Anywhere along with UiPath Orchestrator. 

UiPath Orchestrator's installation is easy and can be completed in a few days. Two resources from tier-two support helped us with the installation. You need four resources to maintain the tool. 

We have seen ROI with the tool's use. 

The solution's price is high. We have subscribed to 15 licenses which are paid on a yearly basis. We don't pay any additional costs for support and maintenance. 

UiPath Orchestrator is a stable product with more features than other RPA products. I rate the product an eight out of ten. 

We're actively using the solution for document understanding and generating reports. We post the reports on our general SharePoint. We use it for data entry to our ERP system. Other teams in the organization are also using the tool for their needs.

The solution helps automate processes. It is quite helpful. The reporting features are good. We can make generic reports of the ERP system. The transportation department uses the product to consolidate all the Excel files of the invoices and bills. We use the document understanding feature very often.

Currently, we have some bugs. Some tasks are not auto-run. We need a person to run it. I do not know what the issue is. The users need to have two laptops while running the Orchestrator. The tool makes the laptops slow. So we need to run it on a different laptop.

We started using the solution recently.

The tool is easy to deploy. We need a lot of time to learn the tool. It might be easy for the IT team. We spent a lot of time on training, but even after the training, we could not understand how to use the tool. If we have any issues with the integration, we reach out to our IT team. One or two people from the finance team can use the tool well, but it is not our core competency.

The product is quite expensive. We are trying to minimize the number of licenses and maximize the training.

I use the output of the project that's being automated. We are still learning to use the tool. The only issue we faced was that we had to run the product on a separate laptop. Otherwise, it is good. Overall, I rate the product an eight out of ten.

The product helps to monitor our automation process and keep statistics. When not dealing with just one process, we utilize the business process. From there, we obtain the necessary answers, and the robot completes the process accordingly. We keep on improving our processes to become more effective. Hence, we start with a small process. 

UiPath Orchestrator is easy to use, but you need some technical knowledge. 

It takes us time to understand the process before we can publish it. Its pricing needs to be lower, and there needs to be a centralized dashboard. 

I have been working with the product for a year. 

I rate UiPath Orchestrator's stability a nine out of ten.

UiPath Orchestrator has 60 users in my company. 

I haven't contacted technical support yet. 

The tool's implementation is easy. My company has five administrators to manage it. 

We did UiPath Orchestrator's deployment in-house. 

UiPath Orchestrator's price is reasonable. We pay around 40k USD. Its licensing costs are yearly. 

We aim to enhance our team's skills, particularly using UiPath Academy for learning. I rate the overall product a six out of ten. 

One standout feature I like in UiPath Orchestrator is the scheduling capability. It simplifies task automation by allowing precise scheduling of processes. Another great advantage is the centralized data collection, which provides a comprehensive view of bot activity across different environments. This centralized logging is crucial for compliance and offers insights into bot performance and error logs.

One area for improvement in UiPath Orchestrator is enhancing automation for exceptional cases. Currently, there are scenarios where manual intervention is needed if something unexpected occurs. Having more automation features to handle such situations seamlessly would be beneficial, making the overall infrastructure more efficient and user-friendly.

A few additional functionalities that could make my experience even better would be having the ability to log local keywords and enhance the scheduling function would be great. Additionally, features like bot timers and optimizing password settings within Orchestrator, especially for password changes, would be highly appreciated, simplifying the password management process.

I have been working with UiPath Orchestrator for over four years.

I would rate the stability of the product as an eight out of ten. We have not had any major issues.

In terms of scalability, I would rate UiPath Orchestrator at an eight out of ten. The ability to scale up depends on having the correct design, but if done right, it can handle various company sizes—small, medium, or large.

UiPath Orchestrator compares favorably with solutions like Automation Anywhere's Control Room and Microsoft Power Automate. The reason I find UiPath Orchestrator better is its scalability, comprehensive features, regular addition of new functionalities, and its position as a leader in the RPA space.

The initial setup for UiPath Orchestrator has become much simpler with the shift to the cloud. Now, when we purchase a bot, whether attended or unattended, Orchestrator comes along. In the past, installing Orchestrator involved setting up a separate server, configuring a SQL MSSQL database, and ensuring specific requirements were met. However, with the current cloud architecture, these hassles are eliminated, and we only need to log in to the cloud and manage our organization.

I would rate the costliness of the product as a six out of ten.

As a user of UiPath Orchestrator, I have experienced the transition from on-premises to cloud-based Orchestrator. The cloud version eliminates the hassle of maintaining separate servers and databases. Now, I don't need to worry about infrastructure, and it is more convenient. However, ensuring the right ports and URLs are open for security can be a consideration.

Overall, I would rate UiPath Orchestrator as a seven out of ten.

The product is used in invoice and purchasing processes.

The solution is easy to use.

The product must provide process mining features.

I have been using the solution for one and a half years.

The product has been stable so far.

The solution is scalable. Including developers, the solution is used by 15 people in our organization. It is the major tool for three to four employees. We need three or four people to maintain and administer the product. We are planning to increase the usage in future.

We are quite satisfied with the technical support. I rate the support an eight or nine out of ten.

Positive

We assign the task to administrators and follow up with them. It takes one or two days to prepare the machine. It is easy to learn how to use the solution.

The product’s pricing is a little higher than reasonable. There was a little increase in the cost. It was an issue, but it was accepted.

Some new people joined the admin team. They were quite happy when they were introduced to the tool. It’s a good product. It provides good courses on its website on automation and other tools. I would recommend using it. Overall, I rate the solution a nine out of ten.

We use the solution to manage scheduling and everything related to bots.

The product has been pretty amazing at deploying, scheduling, and running automated bots. We have run it across different environments.

The focus areas of different customers are different. Some customers are more interested in the Attended Robot, and some in Unattended Robot. A couple of our customers are more focused on security compliance. The wow factor depends on the customer’s interest.

Maintaining the bots and going through the logs are useful for automation processes. It’s the basic thing needed for any RPA implementation. I have heard that the centralized dashboards are pretty good. We haven’t faced any challenges that we couldn’t find a solution for. The marketing strategy is pretty decent. The documentation is good.

The vendor should provide free certification to their partners.

I have been using the solution for approximately a year.

I rate the tool’s stability a nine out of ten.

The scalability depends on my infrastructure and setup if I’m not using the cloud.

We need some technical skills to learn the product. UiPath provides training material. We might find the deployment difficult in the beginning. Once we learn, it gets easier.

It takes a few weeks to one month to see a return on investment.

The product’s pricing is competitive. It provides different pricing models for different customers. We can either buy the tools separately or as a bundle.

I have used K2 for automation before. UiPath’s marketplace, developer base, and how it deals with the customers and partners make a bit of a difference.

I’m a reseller. People who are planning to buy the tool must go ahead and try it out. There is a community version that is available for free. We can sign up and use it. We can try and test it. If we face any issues, we can seek help from a reseller. Overall, I rate the solution a nine out of ten.

Mainly, our processes are automatically triggered, so they proceed that way. The UiPath Orchestrator is primarily used for generating necessary reports, handling bug reports, and troubleshooting scenarios.

The tool's most valuable feature is reporting. Being on the business side, I need to report on the efficiency and the business case scenarios we build upon for the RPA. I need to find and analyze the relevant data.

The solution's pricing can be more competitive. Apache is one of the most expensive alternatives in the market. The integration with reporting tools and classic solutions is essential. Having BI integration, Salesforce integration, and robust monitoring and reporting capabilities would enhance the product. 

I have been using the product for five years. 

My company has ten users for the product, and it is scalable. 

The tool's deployment was both straightforward and challenging. The support was good. However, preparing the infrastructure for hosting the UiPath Orchestrator posed some challenges. We overcame the challenges with internal efforts and coordination. 

I rate the product an eight out of ten.