Best Customer Feedback Management Solutions

Qualtrics Customer XM is a comprehensive experience management platform that helps businesses understand and improve customer experiences. It enables organizations to collect, analyze, and act on customer feedback in real-time, allowing them to make data-driven decisions and drive customer loyalty.With Qualtrics Customer XM, businesses can create and distribute surveys to gather feedback from customers at various touchpoints, such as after a purchase or interaction with customer service. The platform offers a wide range of question types and survey templates, making it easy to design surveys that capture the specific insights businesses need.The platform's advanced analytics capabilities allow businesses to analyze customer feedback and identify trends and patterns. Qualtrics Customer XM provides powerful text analytics tools that can automatically categorize and analyze open-ended responses, helping businesses uncover valuable insights from unstructured data.In addition to collecting and analyzing feedback, Qualtrics Customer XM enables businesses to take action on customer insights. The platform offers built-in workflows and collaboration tools that allow businesses to assign tasks, track progress, and ensure that customer feedback is acted upon in a timely manner.Qualtrics Customer XM also integrates with other systems and data sources, allowing businesses to combine customer feedback with operational and transactional data. This integration enables businesses to gain a holistic view of the customer journey and identify areas for improvement.

eZee iFeedback is a versatile online feedback system for hotels and restaurants which allows to build stronger relationships with guests and customers, giving you complete freedom on how and when to collect feedback from guests. Powered with robust features, eZee iFeedback will give hotels and restaurants utmost liberty when engaging customers.

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions.

zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes & clusters it with the help of artificial intelligence & derives customized & personalized measures to retain satisfied customers & win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring & Jochen Schweizer. The company was founded in 2016 by the two former Flaconi makers Björn Kolbmüller & Paul Schwarzenholz as well as Lukasz Lazewski & is based in Berlin with 60 employees. The investors include Nauta Capital & Piton Capital.

Increase app store ratings and reviews, identify the features customers want, and respond to customer feedback without disrupting your mobile users’ experience.

PowerReviews' software helps more than 1,000 brands and retailers collect, display and syndicate customer reviews and answer customer questions. Ratings, reviews and Q&A allow companies to reach customers at the moment of purchase and help to drive traffic, increase sales and create actionable insights. The PowerReviews Syndication Network helps clients reach hundreds of millions of in-market shoppers on leading e-commerce sites and search engines. For more information, visit www.powerreviews.com.

Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.

Simplesat's fun, customizable surveys reflect your brand, elevating the feedback process. This playful personalization sparks increased response rates and nurtures brand loyalty. More than collecting feedback, Simplesat deciphers it. Our dashboards offer a digestible overview. Dive deeper for insights, or craft custom reports to find specific answers. With our Slack and Microsoft Teams integrations, receive instant feedback notifications. Prefer email? Subscribe for alerts. Don't miss a beat and close the feedback loop anytime, anywhere. Simplesat's end-of-survey review buttons amplify 5-star reviews. Display positive feedback live on your website and sync stellar ratings to your CRM to reveal your biggest fans.