How private is the information that I provide? What do you mean by "anonymous"?
Your email address is never displayed to others and will be kept private with the utmost confidentiality.
We don't display other profile information that could reveal your identity (e.g. name, gender, favorite color)
because we want you to feel comfortable to be open and honest. The only visible information about you is job
function, company industry and company size which can help others understand your perspective.
for more details.
Will my Facebook friends be able to see that I'm using this site?
No – we won't be posting anything to your Facebook wall, LinkedIn profile or any other site without your permission. We're committed to your
privacy and anonymity, so any activity here will be kept private. For more information read our
How do I sign up?
Membership is free and open to anyone with a valid work e-mail address. Site members can contribute to the forums as
well as product reviews and ratings. Site members can privately contact each other directly to discuss specific
questions and topics.
Why are tech vendors required to identify themselves?
The site facilitates discussion and sharing ideas in a vendor-neutral environment. However, we recognize that it is
in a vendor's interest to win over potential customers, and thus, contributions of a vendor can be inherently biased.
Thus, we require employees of tech vendors to identify themselves during registration. We feel that it is important
that site visitors be able to distinguish between information contributed by vendors versus that contributed by
Can tech vendors rate products or vendors?
No—Employees of tech vendors are not allowed to review their own products or products of their company's competitors.
Only real users who have used the product/service, or evaluated it in order to use it, in the past year are permitted
to submit a review. Vendors are allowed to respond to reviews of their products in order to provide constructive
feedback (e.g. bug has been fixed, new pricing model, missing feature on roadmap) . These comments by employees of
tech vendors are clearly marked in the site with a vendor badge and the name of the vendor. We do permit employees
of tech vendors to review products and services in categories in which the vendor does not have an offering.
For instance, a marketing employee from HP that uses CRM software may review a CRM product but may not review any
product in a category in which HP plays.
How do you verify the information is from real users?
We require new users to register either with their LinkedIn profile or their company email address. This requirement
enables us to prevent vendors or other non-users from posting fake reviews. This verification process allows us to
put measures in place to identify suspicious users and/or fraudulent posts. The validation process combined with
active community moderation and our commitment to review every post, allows us to have confidence in our information.
How do I edit or remove my post?
To edit or remove previous posts, simply sign-in and click My Account. From there you will be able to see all of your
previous posts. If you would like to edit a post, click the Edit link next to that post, make the necessary changes,
and click Save. If you would like to remove a post so that it is no longer available on the site, simply edit the
posting and click on the Delete button.
Why can't I find my post on the site?
To maintain data quality and ensure each post is within our guidelines, we review every post before it appears on the
site. This means it may take as long as 24 hours for a member of our team to review and approve your post (and
sometimes longer if you posted for a company that we didn't already have in our system).
If you're still not seeing your post after a few days, it may mean that your post was not in compliance with the
and was not approved for display on the site.
How do I get a post or comment removed?
If you see a post that you feel is inconsistent with our Community Guidelines
(it's not enough to simply disagree, it has to have crossed a line), please let us
know by sending an email to firstname.lastname@example.org
. A member of our team will look into the issue
and take appropriate action.
What if I had a bad experience with a product or vendor? Can I say something negative?
The community can benefit from hearing all of your experiences including the good, the bad, and everything in between.
Be sure to include all the relevant facts and details, and don't embellish your story for effect.
We enthusiastically advocate freedom of speech, but beware the legal
Can I directly contact another user without posting on the public forums?
Yes—the site includes a private messaging capability that allows registered users to directly contact other users
without revealing their email address or identity.
Why haven't I received my activation email?
We apologize if you've been waiting for your account activation email. There can be delays or delivery issues with
email providers that are outside of our control. In the meantime a member of our team may activate your account for
you so that you have full access to the site. Simply send an email to email@example.com
and we'll take it from there.
Which browsers are supported on this site?
Our site currently supports Internet Explorer 9.x and higher, Firefox 3.x and higher, and Google Chrome. For all
browsers, we require cookies be enabled to create an account and ensure uninterrupted access to the site.
If you've already checked that your cookies are enabled and you're still seeing an error message that your
browser's cookie functionality is turned off, try opening a new browser window or clearing your cache and
deleting your cookies.
How do I terminate my account?
To terminate your account, please email firstname.lastname@example.org
. If you delete your account,
you will lose all reviews, ratings, and messages associated with it.
My company's product/service is not listed. How do we add it?
We include only products and services that are customer-proven within the enterprise market. So our inclusion
criteria is that the product or service must have at least 15 enterprise customers. We define an enterprise as
an organization that has at least 1,000 employees or at least $250M annual revenues. If your product/service meets
that criteria, send email to email@example.com
Can I delete a review or remove my entire company from the site?
No, you cannot delete a review or remove your company from the site. But if you see a post that you feel is
inconsistent with our Community Guidelines
be removed, please let us know. Simply click the "Inappropriate?" link below the post or send an email to
explaining why you feel the review should be removed (if sending an email
please provide a link to the individual review). From there a member of the team will look into the issue and take
Can I respond to a review or comment?
Yes! We encourage you to participate in the discussion, especially if you would like to answer user questions, talk
about product enhancements relevant to the discussion, etc. Please refrain from using promotional language,
, dissing competitors,
or other actions that violate the Community Guidelines
What prevents my competitors from abusing the rating system or forums?
Our team reviews every rating, review and post that is submitted and investigates suspect or inappropriate submissions.
If you believe there has been abuse of the site, or postings that are inconsistent with our
, please let us know. Simply click
the "Inappropriate?" link below the post or send an email to firstname.lastname@example.org
why you feel the review should be removed (if sending an email please provide a link to the individual review).
From there a member of the team will look into the issue and take appropriate action.
What can I do to get more reviews for my company?
We're happy you asked. The easiest way to get more reviews is to invite your customers to post their own reviews and
comments. This can be done by sending an email to your customers, including a link to this site in your customer
newsletter, or encouraging prospects to review your company and product as part of their evaluation process.