Frequently Asked Questions

  • General Questions

      How private is the information that I provide? What do you mean by "anonymous"?

      Your email address is never displayed to others and will be kept private with the utmost confidentiality. We don't display other profile information that could reveal your identity (e.g. name, gender, favorite color) because we want you to feel comfortable to be open and honest. The only visible information about you is job function, company industry and company size which can help others understand your perspective. See our Privacy Policy for more details.

      Will my Facebook friends be able to see that I'm using this site?

      No – we won't be posting anything to your Facebook wall, LinkedIn profile or any other site without your permission. We're committed to your privacy and anonymity, so any activity here will be kept private. For more information read our Privacy Policy.

      How do I sign up?

      Membership is free and open to anyone with a valid work e-mail address. Site members can contribute to the forums as well as product reviews and ratings. Site members can privately contact each other directly to discuss specific questions and topics.

      Why are tech vendors required to identify themselves?

      The site facilitates discussion and sharing ideas in a vendor-neutral environment. However, we recognize that it is in a vendor's interest to win over potential customers, and thus, contributions of a vendor can be inherently biased. Thus, we require employees of tech vendors to identify themselves during registration. We feel that it is important that site visitors be able to distinguish between information contributed by vendors versus that contributed by tech professionals.

      Can tech vendors rate products or vendors?

      No—Employees of tech vendors are not allowed to review their own products or products of their company's competitors. Only real users who have used the product/service, or evaluated it in order to use it, in the past year are permitted to submit a review. Vendors are allowed to respond to reviews of their products in order to provide constructive feedback (e.g. bug has been fixed, new pricing model, missing feature on roadmap) . These comments by employees of tech vendors are clearly marked in the site with a vendor badge and the name of the vendor. We do permit employees of tech vendors to review products and services in categories in which the vendor does not have an offering. For instance, a marketing employee from HP that uses CRM software may review a CRM product but may not review any product in a category in which HP plays.

      How do you verify the information is from real users?

      We require new users to register either with their LinkedIn profile or their company email address. This requirement enables us to prevent vendors or other non-users from posting fake reviews. This verification process allows us to put measures in place to identify suspicious users and/or fraudulent posts. The validation process combined with active community moderation and our commitment to review every post, allows us to have confidence in our information.

      What if I had a bad experience with a product or vendor? Can I say something negative?

      The community can benefit from hearing all of your experiences including the good, the bad, and everything in between. Be sure to include all the relevant facts and details, and don't embellish your story for effect. We enthusiastically advocate freedom of speech, but beware the legal consequences.

  • Using IT Central Station

      How do I edit or remove my post?

      To edit or remove previous posts, simply sign-in and click My Account. From there you will be able to see all of your previous posts. If you would like to edit a post, click the Edit link next to that post, make the necessary changes, and click Save. If you would like to remove a post so that it is no longer available on the site, simply edit the posting and click on the Delete button.

      Why can't I find my post on the site?

      To maintain data quality and ensure each post is within our guidelines, we review every post before it appears on the site. This means it may take as long as 24 hours for a member of our team to review and approve your post (and sometimes longer if you posted for a company that we didn't already have in our system). If you're still not seeing your post after a few days, it may mean that your post was not in compliance with the Community Guidelines and was not approved for display on the site.

      How do I get a post or comment removed?

      If you see a post that you feel is inconsistent with our Community Guidelines and Terms of Use (it's not enough to simply disagree, it has to have crossed a line), please let us know by sending an email to abuse@itcentralstation.com. A member of our team will look into the issue and take appropriate action.

      Can I directly contact another user without posting on the public forums?

      Yes—the site includes a private messaging capability that allows registered users to directly contact other users without revealing their email address or identity.

      Which browsers are supported on this site?

      Our site currently supports Internet Explorer 9.x and higher, Firefox, Google Chrome, and Safari. For all browsers, we require cookies be enabled to create an account and ensure uninterrupted access to the site. If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new browser window or clearing your cache and deleting your cookies.

      How do I terminate my account?

      To terminate your account, please email support@itcentralstation.com. If you delete your account, you will lose all reviews, ratings, and messages associated with it.

  • Tech Vendor FAQ's

      My company's product/service is not listed. How do we add it?

      We include only products and services that are customer-proven within the enterprise market. So our inclusion criteria is that the product or service must have at least 15 enterprise customers. We define an enterprise as an organization that has at least 1,000 employees or at least $250M annual revenues. If your product/service meets that criteria, send email to vendors@itcentralstation.com.

      Can I delete a review or remove my entire company from the site?

      No, you cannot delete a review or remove your company from the site. But if you see a post that you feel is inconsistent with our Community Guidelines or Terms of Use and should be removed, please let us know. Simply click the "Inappropriate?" link below the post or send an email to support@itcentralstation.com explaining why you feel the review should be removed (if sending an email please provide a link to the individual review). From there a member of the team will look into the issue and take appropriate action.

      Can I respond to a review or comment?

      Yes! We encourage you to participate in the discussion, especially if you would like to answer user questions, talk about product enhancements relevant to the discussion, etc. Please refrain from using promotional language, spreading FUD, dissing competitors, or other actions that violate the Community Guidelines or Terms of Use.

      What prevents my competitors from abusing the rating system or forums?

      Our team reviews every rating, review and post that is submitted and investigates suspect or inappropriate submissions. If you believe there has been abuse of the site, or postings that are inconsistent with our Community Guidelines or Terms of Use, please let us know. Simply click the "Inappropriate?" link below the post or send an email to support@itcentralstation.com explaining why you feel the review should be removed (if sending an email please provide a link to the individual review). From there a member of the team will look into the issue and take appropriate action.

      What can I do to get more reviews for my company?

      We're happy you asked. The easiest way to get more reviews is to invite your customers to post their own reviews and comments. This can be done by sending an email to your customers, including a link to this site in your customer newsletter, or encouraging prospects to review your company and product as part of their evaluation process.