We performed a comparison between 3CX Live Chat and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX is a reliable solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration between the video and voice is the most valuable solution."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"We have not had any bugs or glitches, the solution is stable."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"The solution's voice services work well for our company."
"It has great communication capabilities for team chatting and web conferences."
"The solution has a very good log-in to the UI when compared to other solutions."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"It's scalable and stable."
"IceWarp has multiple applications that are easy to use for many people."
"An effective, functional, very good tool for controlling resources."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Its features for scheduling and generating reports need improvement."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Our customers sometimes have problems receiving mail."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. 3CX Live Chat is rated 8.8, while IceWarp is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas IceWarp is most compared with Google Workspace, Zimbra Collaboration, Microsoft Exchange, Zoho Mail and KerioConnect.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.