We performed a comparison between 3CX Live Chat and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."The integration between the video and voice is the most valuable solution."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"With the reporting feature you can get all the incoming and outgoing call details."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"Mobility features and remote extensions work well."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"It’s straightforward to set up."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The groupware module is the most valuable feature."
"IceWarp has multiple applications that are easy to use for many people."
"The solution's voice services work well for our company."
"The solution has a very good log-in to the UI when compared to other solutions."
"It's scalable and stable."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"It has great communication capabilities for team chatting and web conferences."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Having a video call would be a nice idea."
"Its features for scheduling and generating reports need improvement."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. 3CX Live Chat is rated 8.8, while IceWarp is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Fortinet FortiVoice and Kamailio SIP Server, whereas IceWarp is most compared with Google Workspace, Zimbra Collaboration, Microsoft Exchange, Zoho Mail and KerioConnect.
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