We performed a comparison between 3CX Live Chat and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."The integration between the video and voice is the most valuable solution."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"Mobility features and remote extensions work well."
"It’s straightforward to set up."
"The solution's voice services work well for our company."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"The solution has a very good log-in to the UI when compared to other solutions."
"It's scalable and stable."
"IceWarp has multiple applications that are easy to use for many people."
"It has great communication capabilities for team chatting and web conferences."
"The groupware module is the most valuable feature."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"There should be an option to save some extensions."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Our customers sometimes have problems receiving mail."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. 3CX Live Chat is rated 8.8, while IceWarp is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Cisco VoIP PBX, Fortinet FortiVoice and Kamailio SIP Server, whereas IceWarp is most compared with Google Workspace, Zimbra Collaboration, Microsoft Exchange, Zoho Mail and KerioConnect.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
