We performed a comparison between 3CX Live Chat and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"With the reporting feature you can get all the incoming and outgoing call details."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The integration between the video and voice is the most valuable solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"We have not had any bugs or glitches, the solution is stable."
"It has great communication capabilities for team chatting and web conferences."
"The solution has a very good log-in to the UI when compared to other solutions."
"It's scalable and stable."
"An effective, functional, very good tool for controlling resources."
"IceWarp has multiple applications that are easy to use for many people."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"The groupware module is the most valuable feature."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Having a video call would be a nice idea."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Our customers sometimes have problems receiving mail."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. 3CX Live Chat is rated 8.8, while IceWarp is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas IceWarp is most compared with Google Workspace, Zimbra Collaboration, Microsoft Exchange, Zoho Mail and KerioConnect.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.