We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX is a reliable solution."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The solution is stable."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"With the reporting feature you can get all the incoming and outgoing call details."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
"Desktop sharing is a valuable feature."
"It's a good product, we like using it."
"The solution is stable and scalable."
"There are free versions of the solution available."
"Using this solution has helped us to cut long distance calls, as well as video services from third parties."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"It could be better in terms of providing more options for call recording."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Having a video call would be a nice idea."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Its features for scheduling and generating reports need improvement."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Going forward, I would like to see better call quality and reliability."
"The integration with Outlook could be improved."
"The solution should improve the chat and add more flexibility to make a call."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
"I don't recall coming across any big missing features."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"There might be some invitation issues with Skype for Business."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
