Acumatica vs Pega CRM comparison

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742 views|329 comparisons
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566 views|422 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Acumatica and Pega CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Acumatica vs. Pega CRM Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This solution supports multiple branches.""The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."

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"It also reduces the duration per call, and it ensures a first time resolution of the issue.""The solution is very easy to use.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""The case management feature is really valuable.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

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Cons
"The solution doesn't have features to break down the structure for multiple people in the project.""We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization.""For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."

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"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""The UI is lagging and needs to be improved.""The solution has room for improvement around decisional and real-time data analysis.""The UI should be improved.""They should enable the data-driven streaming feature inside it."

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Pricing and Cost Advice
  • "It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
  • More Acumatica Pricing and Cost Advice →

  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:This solution supports multiple branches.
    Top Answer:I would advise other users that before they purchase this solution, they need to understand their requirements and needs. I would rate Acumatica's value for its price, a four out of five (with one… more »
    Top Answer:When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companies… more »
    Top Answer:We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.
    Top Answer:They should enable the data-driven streaming feature inside it.
    Top Answer:We use Pega CRM for database purposes.
    Ranking
    25th
    out of 167 in CRM
    Views
    742
    Comparisons
    329
    Reviews
    2
    Average Words per Review
    391
    Rating
    8.0
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Pega
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    Overview

    Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company12%
    Construction Company11%
    Wholesaler/Distributor10%
    Government6%
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company13%
    Real Estate/Law Firm6%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business52%
    Midsize Enterprise15%
    Large Enterprise33%
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise69%
    Buyer's Guide
    Acumatica vs. Pega CRM
    March 2024
    Find out what your peers are saying about Acumatica vs. Pega CRM and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Acumatica is ranked 25th in CRM with 2 reviews while Pega CRM is ranked 17th in CRM with 7 reviews. Acumatica is rated 8.0, while Pega CRM is rated 8.2. The top reviewer of Acumatica writes "Focused on inventory and accounting production; valuable inventory control and sales recording". On the other hand, the top reviewer of Pega CRM writes "Low-code platform, many tasks are configurable, eliminating the need for custom coding from scratch and offers beautiful dashboard and offers a lot of out-of-the-box configurations". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP Business ByDesign, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity. See our Acumatica vs. Pega CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.