We performed a comparison between Amazon WorkMail and SendGrid based on real PeerSpot user reviews.
Find out what your peers are saying about Twilio, MailChimp, Amazon Web Services (AWS) and others in Cloud Email."The product is very user-friendly."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"The best feature is that Amazon SES provides verified email messages."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"We use the tool for transactional emails and marketing."
"There is no need for me to set up security."
"Amazon SES is very easy to configure."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
"The most valuable feature is the conditions in automation."
"They have pretty good support in terms of any issues."
"It is easy to set up."
"It is a stable and scalable solution."
"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."
"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."
"The solution scales well."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"I would like to see detailed reports on email success and failure rates."
"The product should improve technical support."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"The only issue is the price, which is far too expensive."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"There is room for improvement in the scalability."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
"The contact limit alerts need to be improved."
"The reporting part needs improvement."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"SendGrid is a great solution. I don't have any areas of improvement."
"They should make the solution more user-friendly."
"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."
Amazon WorkMail is ranked 3rd in Cloud Email with 9 reviews while SendGrid is ranked 1st in Cloud Email with 12 reviews. Amazon WorkMail is rated 8.6, while SendGrid is rated 8.6. The top reviewer of Amazon WorkMail writes "Reliable with good deliverability and the ability to expand". On the other hand, the top reviewer of SendGrid writes "Clean and simple to use with good integration capabilities". Amazon WorkMail is most compared with Google Workspace, Microsoft Exchange Online, ZeptoMail, Mailgun and MailChimp, whereas SendGrid is most compared with Mailgun, ZeptoMail, MailChimp, Zoho Campaigns and SendinBlue.
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