We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
"The tech support is quite good."
"The technical support is excellent."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."
"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"The most valuable features are the integration capabilities - BPM can connect with almost any legacy or advanced system."
"IBM BPM is both scalable and stable."
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"Everything is coupled together and comes as one solution."
"Process Modelling, simulation and optimization, integration, UI components."
"Its dashboard is easy to use and very good. It allows us to customize."
"I wouldn't say their response time is long, but it could be quicker."
"The graphical user interface could be easier to use. It should be simplified."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."
"It is difficult to set up the on-premise version."
"My only request is that they decrease the license costs."
"The reporting is not as good as in similar products. They could also improve the dashboards."
"We had hoped that the product would provide us with plug-ins like Salesforce. Its development environment needs to improve. We expect to see elastic features like containerization. We don't just need an on-prem virtual machine."
"There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values."
"The analysis reports could be much better."
"The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"The interface is limited and should improve in the future."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"IBM BPM's UI is an area with shortcomings where improvements are required."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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