We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Form building capabilities and well thought out process modelling are key points to this product."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"It provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner."
"It's a stable product."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"It reduces development time in half making us more efficient."
"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."
"There is a version coming out every six months with performance improvements."
"Automation is the most valuable feature of IBM BPM."
"IBM BPM is stable."
"This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"The performance is fine."
"IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes."
"One of the reasons for adopting this solution ten years ago was its ease of use. It had a lot of off-the-shelf functionality, and it did not need to be developed specifically for the project that we were implementing. That was the main reason for adopting it in the beginning."
"We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or streamlining by eliminate some activities where people were not requiring a lot of work in the first place."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases."
"They should provide more flexibility so designers can create a more picture perfect device."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"It needs better integration with our existing application ecosystem."
"The ability of the interface to load automatic data is not great."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"When you have to integrate files for enterprise applications."
"The tool's workflow function is very strong."
"I'd like the tool to be more flexible."
"The options for customization could be improved. More customization using your own code would be beneficial."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
"The integration could be improved."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
Appian is ranked 4th in Business Process Management (BPM) with 56 reviews while IBM BPM is ranked 6th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, IBM Business Automation Workflow, Pega BPM, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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