We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"This is the most complete solution of its kind."
"Technical support has been amazing overall."
"The most valuable features of Appian are the VPN engine, it is fast, lightweight, and easy to set up business rules. Business teams can do it by themselves. That is a very good feature."
"The setup is easy."
"It continues to keep up with the changing needs of the business. That is the strong value proposition of BPM. It's not a one-time automation."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
"We made the transformation to agile. Altogether with BPM, it is the total package."
"The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"With the Process Center, I can go to one place and view what all the environments are doing."
"Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent...There are countless use cases in which IBM BPM proves to be a valuable tool for my clients."
"It is a stale solution."
"The reporting is not as good as in similar products. They could also improve the dashboards."
"It would be nice if you could create your own customized apps when the business needed them."
"Appian is easy to set up, but JBoss is complex. JBoss is the application server for running Appian."
"Architecture of product and scalabiility issues."
"If that had more DevOps capabilities, it would be an excellent product."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"We'd like improved functionality for testing new devices."
"We have been experiencing bad performance and instability."
"It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards."
"We thought there might have been a little more discussion early on about, "Hey, if you're doing this, set it up this way," or some best practices or some guidance that we didn't get."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values."
"If the processing gets better, it would be more efficient."
"IBM BPM is stable, but sometimes there are issues with the server."
Appian is ranked 4th in Business Process Management (BPM) with 56 reviews while IBM BPM is ranked 6th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, IBM Business Automation Workflow, Pega BPM, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.