We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"The technical support is excellent."
"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."
"The product has a very good mobile app."
"The initial setup is easy."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"The initial setup was seamless. We didn't run into any hardships at all."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"It makes the company business processes work more efficiently."
"This solution is very stable."
"It's a solid product. It covers most of the pain points for clients."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"The case management and its integration with process design are good features."
"One of the most notable things is how you can develop use cases with the customers, internal customers, but directly within. The software process model that BPM supports is really exciting in that aspect."
"It is transparent to business users because it is mostly picture based modelling."
"Automation is the most valuable feature of IBM BPM."
"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"The reporting is not as good as in similar products. They could also improve the dashboards."
"I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool."
"They should provide more flexibility so designers can create a more picture perfect device."
"We'd like improved functionality for testing new devices."
"If we could calculate the amount of data that will be realized, it would help us a lot."
"It would be nice if you could create your own customized apps when the business needed them."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"Our developers are complaining that it's too complex to maintain."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"The options for customization could be improved. More customization using your own code would be beneficial."
"Initial setup is very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated."
"It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this."
"Could increase vulnerability and security patches to make it more robust."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
Appian is ranked 4th in Business Process Management (BPM) with 56 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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