We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tech support is quite good."
"I find the BPM the most valuable feature."
"The solution has a lot of strong features for the financial industry, it is very easy to use."
"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
"The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in Appian terminology) define relationships and target schema tables via XSD files."
"Technical support has been amazing overall."
"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"We are receiving good assistance from the technical support."
"This tool is very useful when it comes to enterprise-grade automation and governmental processes for the security aspects, performance, and reliability."
"The solution offers great notifications."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
"The installation was straightforward."
"IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes."
"The process creation."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"Appian is easy to set up, but JBoss is complex. JBoss is the application server for running Appian."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."
"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."
"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."
"The ability of the interface to load automatic data is not great."
"UI is an area with a shortcoming that needs improvement."
"Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"The configuration is not that easy, and the initial deployment took three months."
"Needs better reporting. I do not think that we are fully taking advantage of what it already has yet."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"The initial setup was complex."
"Integration with web services, especially in the standard version of the product."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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