We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"I find the BPM the most valuable feature."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"Technical support is quite responsive."
"Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes."
"Appian is a very low code platform. It's very easy to learn and use."
"It's a stable product."
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"They have some quick-win programs that are designed to come in, they'll bring a developer in and they'll work with your developer to get you started. That's what we did and that worked really great. We got an understanding of the product, we got an understanding of how to deploy the product. And when we were done with that engagement, we were off and running."
"Its dashboard is easy to use and very good. It allows us to customize."
"Integration is a big plus for me."
"It is being able to see the process, and understanding what the process is versus having to bury it in code somewhere."
"We use the solution to develop and deliver products."
"I like the APIs and the BPM coach is a good tool. But if I had to pick one, it would be the API."
"Good user interface and good add option."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"There are some restrictions with respect to using external components within Appian. So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on."
"It is difficult to set up the on-premise version."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"The solution needs more features. For example, a way to connect to our viewing database, to record, and more interface and component design."
"Except for the Lucene the index - we had a couple of issues in the Process Portal where the Lucene index went out of sync, and we had to work at least 15 - 20 hours to have it back in sync with the database."
"One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to cognitive learning and AI put back into the process engine to help."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"The pricing is a little bit high. It's gone up in cost."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"The user experience, while it has improved, should continue to improve."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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