We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool is very flexible."
"Appian is a very low code platform. It's very easy to learn and use."
"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."
"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"Technical support is helpful."
"The tech support is quite good."
"The most valuable feature is business automation."
"They have some quick-win programs that are designed to come in, they'll bring a developer in and they'll work with your developer to get you started. That's what we did and that worked really great. We got an understanding of the product, we got an understanding of how to deploy the product. And when we were done with that engagement, we were off and running."
"The most valuable features come in the bundle, the design process, creating services, creating BPDs, creating coaches, and UI/UX."
"This product does the job in terms of executing the workflow."
"Our customers use the solution as a workflow platform to manage their processes."
"The installation was straightforward."
"The most valuable feature is the ability to customize your rules and put them inside the tool."
"It has an elaborated way to explore the IBM BPM processes."
"The solution is stable."
"The ability of the interface to load automatic data is not great."
"Lacks business rules management as part of the solution."
"The reporting is not as good as in similar products. They could also improve the dashboards."
"I wouldn't say their response time is long, but it could be quicker."
"We would like to see more reduced latency. We would like to make sure that the scale-out factor will be much more as workloads come in."
"There could be a scope of enhancement for capturing the variety of use cases."
"There are some restrictions with respect to using external components within Appian. So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"You must have good experience to work with it. It is not that easy. Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"The business would like to use the product with a lot less IT and equipment involvement."
"It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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