We performed a comparison between Appian and Pega BPM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Appian comes out ahead in this comparison. Pega BPM users say it is not robust enough. In contrast, Appian is a high-performing, reliable product.
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"The most valuable features are the low coding and low code data."
"The most valuable feature is business automation."
"This is the most complete solution of its kind."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"The tool is very flexible."
"The technical support of Pega BPM is very good."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The case management is great."
"Can do a lot of things with minimum time and cost."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"The initial setup is pretty straightforward."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"It's a good tool for workflow automation."
"My only request is that they decrease the license costs."
"There are some restrictions with respect to using external components within Appian. So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on."
"Appian could improve their customer-facing initiatives."
"It is also not easy to learn. Training tutorials could be improved."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"Lacks business rules management as part of the solution."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"It needs more integration with other platforms."
"Business specific functionality is needed."
"There is a scarcity of resources who have worked with this solution before."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. Appian is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Mendix, whereas Pega BPM is most compared with ServiceNow, Camunda, Microsoft Power Apps, IBM BPM and OutSystems. See our Appian vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Process Automation vendors, and best Rapid Application Development Software vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.