Aptean Consona CRM [EOL] vs Astute Agent comparison

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Executive Summary

We performed a comparison between Aptean Consona CRM [EOL] and Astute Agent based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Ranking
Unranked
In CRM Customer Engagement Centers
Views
54
Comparisons
34
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM Customer Engagement Centers
March 2024
Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers. Updated: March 2024.
765,234 professionals have used our research since 2012.
Comparisons
Also Known As
Consona CRM, Onyx, Consona
ePowerCenter, Astute ePowerCenter
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Overview
Information Not Available
Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails. ePowerCenter provides custom reporting and analytics tools to study customer interactions and generate insights around consumer behavior or campaign performance. The built-in escalation tools enable agents to escalate calls to their seniors or other departments. Auto-generated, personalized follow-up emails allow agents to close communication loops by verifying a message and clicking send. See customer case studies at astutesolutions.com/customers.
Sample Customers
Calamos Investments, AAA Western & Central New York, CARF, CMS Cameron McKenna
McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, Combe
Buyer's Guide
CRM Customer Engagement Centers
March 2024
Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers. Updated: March 2024.
765,234 professionals have used our research since 2012.

Aptean Consona CRM [EOL] doesn't meet the minimum requirements to be ranked in CRM Customer Engagement Centers while Astute Agent is ranked 15th in CRM Customer Engagement Centers. Aptean Consona CRM [EOL] is rated 0.0, while Astute Agent is rated 0.0. On the other hand, Aptean Consona CRM [EOL] is most compared with , whereas Astute Agent is most compared with Salesforce Sales Cloud.

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