We performed a comparison between BMC Track-It! and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"The initial setup is pretty easy."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The workflow of the solution is very good."
"We could quickly understand what was going on and what the customer wanted to do."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"A high level of ERP can be handled in IFS."
"The product is quite flexible."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"The solution needs to improve its documentation and user-friendliness."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"There are certain digital features that need to be incorporated, such as IOP."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"Aspects of HR and payroll could be better."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Track-It! is rated 7.4, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Track-It! is most compared with ServiceNow, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
See our list of best IT Asset Management vendors and best License Management vendors.
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